Reception Manager

• WE ARE THE AA SMALL HOTEL GROUP OF THE YEAR (2024-2025)**
  
  

What you’ll be doing?

As Reception Manager, you will have a key position in the coordination of front of house operations which includes Reception and Nights. Customer focus will be an integral part of the role in order to achieve high levels of customer satisfaction and repeat business.

You will coach and develop the team in customer service and selling skills, ensuring your team provides an inspirational service and total guest satisfaction whilst also identifying opportunities to upsell products and services that are available, maximising sales where possible.

What you’ll need?

• To be professional, knowledgeable and dedicated to delivering first class experiences to guests and hotel residents, high standards will be second nature to you;
• To be a natural people manager with the ability to lead a team
• To be a manager who is motivated by developing their team and seeing them succeed
• You will be highly attentive with strong communication and interpersonal skills with the confidence to build relationships with guests and members of the hotel team
• A warm and welcoming personality is key, with high standards of professionalism and a drive to provide a memorable experience for each and every guest.
• To preferably have knowledge of Avondata, and Microsoft Office skills.
  
  

What’s in it for you?

Our Bespoke Eden Extra’s Benefits Platform Offers

• Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service;
• Fairly distributed Service Charge/Gratuities paid monthly;
• Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities.
• Access to our wellbeing centre with Hello Fresh Recipes, fitness video’s and money management tools;
• Cycle to Work Scheme and Electric Vehicle Lease Scheme;
• Health plans for dental, optical, alternative health care + 24 hour GP access;
• Discounted stays, spa treatments, golf and leisure access across EHC properties;
• Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies; we genuinely CARE about our people;
• Access to Eden Engage – our employee portal with regular team news;
• Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE;
• Enhanced familyfriendly policies- we want to help you feel fully supported during anysignificant life events.
• Return to work financial support for those returningfrom maternity leave;
• You’ll also get free parking, meals on duty, uniform etc….but you already knew that, right?!!
  
  

Our culture focuses on collaborationso we regularly involve our teams in helping to shape this via:

• An opinion that counts….regular surveys and forums that ask YOU for YOURopinion;
• A ‘You said, we did’ approach so that you know we’re taking your feedbackseriously;
• A commitment to Sustainability & Wellbeing with employee champions in every hotel & HQ;
  
  

We are proud to be members of the Hoteliers Charter and are committed to providing a great place to work with our teams at the heart of all we do – we lead with a values led approach based on Heart, Honesty, Spirit and Team, which were written ‘by our people for our people’. Testament to this is our multi award wins in employee wellbeing and engagement.

Eden Hotel Collection is a passionate advocate of providing equitable workplace’s, as such we seek to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to EHC.

INDHP