Reception And Team Administrator

Job Title: Reception & Team Administrator

Salary: £24,515.40

Contract: Permanent

Reporting to: Business, HR & Office Manager

Hours: 35  (8:30am – 4:00pm includes 30 minutes unpaid break)

Responsible for: Reception Volunteers

Location: The Beehive Resource Centre

Annual Leave: 25 days annual leave plus bank holidays (including 3 days mandatory holiday over Christmas) plus bank holidays.

Leave entitlement increases by 1 day per year of service (up to 30 days).

Benefits: Flexible working including condensed hours.

Company Pension Scheme.

24/7 Employee Assistance Programme.

Excellent Company Sick Pay Scheme.

Staff Forum.

Staff Wellbeing Meetings. 

Job Overview  

Thurrock CVS plays a key role in supporting the amazing work of voluntary, community, faith, and social enterprise (VCFSE) groups across Thurrock. Our mission is all about helping these organisations have a real say in shaping the policies that make a difference in people’s lives.

We’re here to offer friendly, reliable support—sharing useful info, guidance, and resources to help civil society thrive. From running community grants that tackle local challenges to strengthening networks and building connections between residents and organisations, we’re passionate about making a positive impact.

This role is a great opportunity for someone who’s keen to learn and grow while doing meaningful work. You’ll be part of a supportive team, get involved in a variety of projects, and be a friendly face at the Beehive Resource Centre, welcoming visitors and helping keep everything running smoothly. You’ll gain hands-on experience across several areas including:

·  Welcoming visitors and providing friendly front-desk support.

·  Helping out with admin tasks to keep the team running smoothly.

·  Getting involved in marketing and sharing our story through social media and other channels.

·  Managing our team of Beehive volunteers to make sure they are valued and supported.

·  Lending a hand with planning and running events. 

What you’ll be doing: 

Duties: You'll be getting involved in a variety of tasks, including (but not limited to):

· Greeting visitors with friendly smiles and help them find their way around the Beehive Building or connect them with the right services—whether here or elsewhere.

· Give consistent, helpful admin support to different teams across Thurrock CVS.

· Be the go-to person for info and support for all the organisations based in the Beehive Building.

· Keep the reception area looking clean, tidy, and welcoming so everyone feels at ease when they arrive.

· Sort through incoming and outgoing mail, making sure it’s recorded and passed on to the right people.

· Set up rooms for meetings and events—this includes getting refreshments ready and offering basic IT support if needed.

· Build up your digital skills by helping out with website updates, posting on social media, and supporting other online content.

· Team up with the Communications & Infrastructure crew to plan and run fun and engage in marketing activities and events.

· Maintain accurate and up-to-date databases, ensuring member information, enquiries and interactions are recorded consistently.

· Carry out proactive telephone outreach to member organisations to understand their needs and signpost them to relevant TCVS support offers.

· Stick to all Thurrock CVS policies and be open to taking on other tasks your manager might need help with.

· Support and guide reception volunteers, making sure they feel confident in their role and that everything runs smoothly day to day.

· Put together a weekly rota to help keep volunteer cover organised and running like clockwork.

· Pitch in with general office tasks to help the whole team out whenever needed.

General:

· Be open to helping out with other reasonable tasks that fit the role—pitching in where needed to support the team.

· Follow Thurrock CVS policies and procedures and take on any extra bits and pieces your manager might ask that suit your role.

·  Get involved in training and development opportunities to keep learning and growing in your role.

This job is for you if …  

Organisational Skills:

·  You're a clear and friendly communicator, both in writing and when chatting with people.

· Comfortable picking up the phone, replying to emails, or helping visitors in person—you handle enquiries with care and make sure the right info gets passed on.

· You like staying organised and on top of things, but you're also happy to switch gears when plans change.

·  Confident using Microsoft Office—especially Outlook, Word, and Excel.

·  Able to take down and record accurate details when speaking with members of the public, whether that’s over the phone or face-to-face.

·  It’s a bonus if you know a bit about social media, websites, or digital tools—but don’t worry if you don’t, we can help you learn!

Personal Attributes: 

·  You’re confident and welcoming, and always bring a friendly, professional vibe to your interactions.

·   You care about what Thurrock CVS stands for and genuinely want to make a positive impact in the community.

·  You take pride in your work, paying attention to the little details and always aiming to do a great job.

·  You’re proactive and happy to take the initiative—plus, you’re not shy about sharing ideas that could make things better.

·  You’ve got a positive, can-do attitude and are always ready to lend a hand to your teammates.

·  Open to learning new things and growing in your role.

·  You’re just as comfortable working on your own as you are being part of a supportive team.

·  You show empathy, kindness, and always aim to create an inclusive and welcoming environment for everyone.