Project Manager

Job Title: Project Manager – Planned Works

Ref: PR/LM05

Directorate: Property

Department: Planned Works

Reports To: Programme Manager – Planned Works

Directly Responsible For: No direct reports but responsible for management of contractors as required.

Overall team / department purpose

- The Planned Works team is responsible for the delivery of planned maintenance and investment programmes across our business’s homes in accordance with Service Level Agreements.

- This includes replacement of components on a cyclical basis, improvement programmes and delivery of works designed to enhance compliance with safety standards or improve environmental performance.

- Projects are delivered via the use of a range of specialist external sub-contractors.

Key role priorities

- This role is responsible for the operational management of Planned Works for our business, escalating to the Programme Manager as appropriate.

- This involves the provision of a safe, efficient and effective service, driving a culture of continuous improvement in delivering the investment plan requirements for our business through the delivery of high-quality managed refurbishment services for the improvement of homes and communal properties.

Key working relationships

- The role does not have formal line management responsibility but is required to manage contractors as appropriate to the works being completed.

- The holder is required to work closely with the Programme Managers to deliver projects to time, cost and quality requirements and also with other teams across our business, particularly Assets and Customer Insight.

- External to our business, the holder is required to liaise with customers, sub-contractors and third parties such as local authority planning officers.

Main duties & responsibilities

- Have overall responsibility for specific allocated projects and programmes of work within the Planned Works team – ensuring the safe, efficient and on time delivery of requirements.

- Be responsible for ensuring the highest standard of customer service through implementing and embedding working practices that enhance customer experience whilst bringing an overarching commercial awareness to all activities.

- Manage all areas of direct and sub-contracted delivery of works in line with agreed programmes and objectives.

- Ensure the quality of works delivered are in line with agreed parameters.

- Monitor the onsite delivery of projects or programmes of works in line with Group requirements.

- Manage business objectives and take necessary action to ensure the team achieves all contractual obligations.

- Ensure that all Health & Safety obligations are met for allocated projects, including where applicable Principle Contractor duties as defined under CDM regulations.

- Identify and mitigate real and potential risks by following group processes.

- Ensure that information regarding compliance with current legislation, regulations and Group policies is forwarded to relevant parties in a timely manner.

- Provide regular updates on performance to the Programme Manager – Planned Works and other colleagues.

- Deputise for the Programme Manager – Planned Works when required.

- Ensure compliance with all aspects of Health & Safety legislation and internal Health & Safety management systems, embedding a safe work environment.

- Complete any other tasks as commensurate with the level and nature of the post as delegated by the role’s line manager.

Key measures of success

- Effective management of work such that all allocated planned projects are carried out within agreed budget, timescales, to specified standards and safely and in line with all legislative obligations.

- Contracts delivered to budget and with all contractual obligations met.

- Works completed on a ‘right first time’ basis with a target of zero defect at handover.

- Customer Satisfaction levels met or exceeded and with evidence of ongoing service improvements

- Any non-compliance/risks identified escalated in a timely and appropriate manner.

- Data reporting on performance provided in a timely and accurate manner.

Livving our values

Livv’s a place with opportunities to grow. We believe in empowering you to make a positive impact in your own unique way. Our values embody what matters to us and show what it means to be Livv, together:

Making a difference daily

We invest in our people, our customers and in the creation of a fairer society.

Positively open

We’re open to feedback at all times, as we strive to deliver a first-class customer experience.

Forging the right way

We’re creating an inspiring road which others will want to follow.

Together as one

Our teams work on another level of cohesiveness to enable us to deliver better outcomes.

Each one of us

- listens to our customers and makes their needs a priority

- is committed to equality, diversity and inclusivity

- takes a flexible approach and works where we’re needed

- follows health and safety guidelines to keep ourselves, colleagues, and customers safe

- helps reduce risks by proactively communicating any potential issues to our line managers

- protects sensitive information by safeguarding customer, colleague and third-party data

- is guided by our policies, procedures and social aims

- is dedicated to continual learning and taking ownership of our personal and professional development.

Person Specification

E - Essential criteria / D - Desirable criteria

Education & Qualifications

NVQ Level 2/3 or equivalent in a trade or equivalent relevant experience (E)

Site Management Safety Training Scheme (SMSTS) (E)

First Aid at Work (E)

Evidence of continuing professional development (D)

Team supervision qualification relevant to role or equivalent experience (D)

Experience

Supervision of contractors to deliver quality led services to a diverse range of customers (E)

Auditing performance and quality of contractors (E)

Management and control of budgets (E)

Fire Risk Assessment awareness (D)

Carrying out a range of inspections, including surveys to deliver different work elements (E)

Skills, knowledge & ability

Good verbal and written communication and interpersonal skills, including the ability to develop effective working relationships with own and other teams as well as external relationship management (E)

Ability to complete pre and post work inspections on works ordered for contracts (E)

Understanding of profit and loss in respect of works completed (E)

Ability to identify and make improvements to the performance of service delivery by the team (E)

An understanding of practical Health and Safety supervision, delivering accident-free environments (E)

Ability to bring a commercial awareness to team activities (E)

Ability to use IT systems and packages; ie Microsoft / C365 (E)

A good understanding of the issues and challenges faced by the social housing sector (D)

Personal characteristics

Takes ownership & accountability for own role and for the outputs of contractors; driven to achieve results and continually improve upon delivery (E)

A methodical and consistent approach, driven by producing work of a high standard with great attention to detail and with a highly customer focused approach (E)

Strong organisational, time management and planning skills to prioritise work to deliver to agreed deadlines, including working under pressure (E)

Willingness to be proactive in the continuous improvement of a quality service (E)

Other

Flexible approach to hours worked (E)

Ability to travel independently to other locations (E)