Project Coordinator, Quality Systems

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com

About The Role

The Technical Project Coordinator serves as a critical liaison between the Quality Management team and IT, ensuring seamless coordination, implementation, and oversight of changes and updates to electronic systems within the QMS. This role is responsible for reviewing system change requests, engaging with business owners and technical teams to assess impact on the overall roadmap, and proposing viable solutions and timelines. The coordinator will monitor progress, maintain documentation, and drive requests to completion, ensuring alignment with business objectives and regulatory requirements. Strong communication, analytical thinking, and project management skills are essential to effectively bridge technical and operational needs.

Key Responsibilities

• Technical System Requests & Management
• Review and track system change requests related to QMS enhancements for all quality digital systems (Trackwise, Documentum, ComplianceWire, etc.).
• Coordinate plans for technical requests, ensuring timely execution, coordinating decisions, and follow-up.
• Documentation and Process adherence
• Facilitate and monitor changes to ensure compliance and alignment with quality standards.
• Ensure that change request records (CCR, CSCR) are initiated, approved, and closed in conjunction with the changes executed.
• Project Coordination
• Support cross-functional projects that involve changes to the QMS system.
• Collaborate with IT and business owners to manage and monitor project timelines, resources, and deliverables.
• Provide general administrative support to the project team
• Roadmap Governance
• Monitor and maintain the QMS systems roadmap, including updates, prioritization, and new additions.
• Coordinate approvals and impact assessments for roadmap changes.
• Routine Monitoring & Communication
• Conduct daily reviews of system requests and liaise with business owners to gather inputs for the overall process.
• Facilitate bi-weekly reviews on QMS system change requests and discuss progress with stakeholders.
• Support communications regarding status, change management, and QMS projects as required.
• Stakeholder Engagement
• Liaise with IT, business owners, and project managers to ensure alignment and transparency across initiatives.
• Support impact confirmation and approval processes for roadmap updates.
  
  
  

Skills & Experience

• Experience working within a regulated industry, preferably life sciences.
• Ability to manage multiple change requests, track progress, and ensure timely delivery of system updates.
• Strong organisational and time management skills with the ability to manage multiple tasks, deadlines, and priorities efficiently.
• Strong interpersonal skills to bridge communication between IT teams and business stakeholders, translating technical concepts into business impact.
• Ability to coordinate, drive, and summarise the evaluation of change requests for feasibility, impact, and alignment with strategic roadmaps.
• Skilled in maintaining accurate records of requests, decisions, and progress, and generating reports for stakeholders.
• Strong problem-solving skills with the ability to identify issues early and escalate or resolve them proactively.
• Excellent communication abilities with the skill to effectively engage and support a diverse range of stakeholders, including senior management, project sponsors, team members, and external developers.
• Familiarity with the use of project management tools is a plus (MS Project, Jira, etc.).
  
  
  

Qualifications/Education

• Bachelor’s degree in a relevant field such as Information Technology, Business Administration, or a related discipline, or equivalent work experience.
• At least 2-3 years’ experience in a professional office environment.
• 1-3 years of experience in project coordination, preferably in a regulated industry (e.g., pharmaceuticals, biotechnology, medical devices).
• Demonstrated experience: project support, analyzing business needs, system data entry, administrative support, and completing the daily queue of workload/intake, and recommending solutions to achieve desired outcomes.
  
  
  

Principal Contacts & Purpose of Contact

Internal – Quality leadership, business process owners, IT, and other functions in Global QA and Operations.

External – Vendors & Developers of eQMS systems

At Convatec, we're pioneering trusted medical solutions to improve the lives we touch. If you're ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

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