Project Co-Ordinator

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Project Coordinator – Service Delivery

DEPARTMENT: Service Delivery

LOCATION: Theale

REPORTING TO: Project Office Team Leader / Head of Service Delivery

JOB SUMMARY

A Project Coordinator is a customers primary point of contact, and responsible for providing administration and logistical support

Responsible for ensuring that the customer implementation on to our cloud solution is completed in effectively and within customer timescales.

JOB RESPONSIBILITIES

• Management of Customer onboarding experience to successful delivery
• Effective management of resources to ensure high levels of utilisation
• Update and maintain information on all company databases and systems, including billing, expenses, resource bookings and full project history
• Managing stakeholders expectations via phone, email and project documentation
• Communicating with customers and defining project objectives throughout the project timeline and life cycle
• Coordinating tasks and bookings to ensure activities are completed in line with the project schedule
• Tracking customer projects and logging changes and updates using Salesforce
• Manage and prioritise multiple workloads
• Interact with financial and technical project stakeholders from junior to executive level
• Confident running virtual meetings and calls
  
  

Customers

Delight our customers by:

• Providing a positive service that exceeds Customer expectation
• Supporting the department to achieve exceptional levels of Customer service by ensuring that processes and controls are maintain
  
  

Teamwork

Work together by:

• Ensuring the effective use of resources
• Establishing common processes, and share best practice
• Ensuring that project issues are escalated in a timely manner
• Ensuring good levels of communication with other departments
  
  

Innovate

Innovating by:

• Sharing lessons learnt within the team and department
• Supporting the role out of new solutions
  
  

SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED

• Experience in a Customer Services environment.
• Be capable and comfortable working in a fast paced environment
• Demonstrate a capacity for problem solving and decision making
• A team player but able to work on own initiative
• The ability to plan and prioritise own work
• Great verbal and written communication skills
• A responsible attitude. Professional and positive.
• Good 'people skills' for building relationships with colleagues at all levels
  
  

DATE: February 2023

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.