Project and Operations Manager - EMEA North

Summary

We are hiring a Senior Project & Services Operations Manager to lead operational transformation and project execution across the EMEA North region. This role is central to driving a metrics-driven, revenue-focused services organization, with clear accountability across teams. It combines process governance with project leadership, ensuring that our services function is predictable, scalable, and commercially aligned.

Job Responsibilities

• Operational Process Leadership & Governance
• Design, implement, and govern core services processes across EMEA North, in alignment with the Global
  
  

Services PMO.

• Partner cross-functionally with Sales Operations, Revenue Operations, IT, and Finance to enable accurate
  
  

forecasting, effective backlog management, and revenue planning.

• Embed a culture of performance and accountability, where every service activity is tracked, measured, and
  
  

aligned to revenue outcomes.

• Lead governance frameworks that monitor and improve:
• Service engineering utilization
• Revenue realization and backlog conversion
• Forecast accuracy (short-, mid-, and long-term)
• Project delivery KPIs and milestones
• Ensure data consistency and system alignment across platforms (Salesforce, ERP, etc.), enabling clear
  
  

visibility into regional service performance.

• Regional PMO Leadership & Complex Project Execution
• Establish and lead the EMEA North Services PMO, in line with global methodologies and tools.
• Own execution oversight of all Tier 1, Complex, and Enterprise-level service projects in the region — with full
  
  

accountability for timeline, cost, resource deployment, and customer satisfaction.

• Drive disciplined project governance, leveraging structured reporting, milestone tracking, and risk
  
  

management practices.

• Foster close collaboration with Regional Services Managers, Engineering, Key Account teams, and crossfunctional stakeholders to ensure delivery excellence
  
  

Qualifications

Engineering Expertise in Metrology

• Strong technical foundation in engineering with specialized experience in metrology, precision measurement systems, and quality assurance processes.
• Ability to apply metrology principles to enhance service delivery accuracy, project execution, and operational efficiency.
  
  

Industry Experience: Automotive, Aerospace, Medical & Defence

• Proven experience working within highly regulated and technically demanding sectors, including automotive, aerospace, Medical and defence.
• Deep understanding of sector-specific compliance, safety standards, and customer expectations.
  
  

Project & Program Management

• Demonstrated success in leading complex, multi-stakeholder service projects across the EMEA region.
• Skilled in project governance, milestone tracking, and risk management, particularly in high-stakes environments.
  
  

Operational Excellence & Process Governance

• Expertise in designing and governing scalable service delivery processes aligned with global PMO standards.
• Experience driving operational transformation and embedding performance-driven cultures.
  
  

Cross-Functional Collaboration

• Adept at partnering with Sales Ops, Revenue Ops, IT, and Finance to ensure accurate forecasting, backlog management, and revenue planning.
• Strong ability to influence and align cross-functional teams toward shared commercial and operational goals.
  
  

Data-Driven Leadership

• Proficient in leveraging KPIs and analytics to drive service performance, including utilization, backlog conversion, and revenue realization.
• Familiar with enterprise platforms such as Salesforce and ERP systems for data consistency and reporting.
  
  

Strategic & Commercial Acumen

• Business-oriented mindset with a focus on aligning service operations to revenue outcomes and customer satisfaction.
• Experience leading regional PMO functions and managing Tier 1 and enterprise-level projects with full accountability.
  
  

Strong Communication & Leadership

• Excellent interpersonal and leadership skills, with the ability to manage diverse teams and stakeholders in a matrixed, multicultural environment.
  
  

Why join us?

This is a unique opportunity to shape a new role from the ground up, with significant visibility and impact across a growing region. If you're a strategic thinker with a passion for operational excellence, leadership, and talent development, we’d love to hear from you.