Product Specialist (DeFi)

We’re seeking a Product Specialist to join our dynamic team and help us shape the future of crypto tax. This hands-on role is ideal for someone analytical, technical, and passionate about crypto.

Responsibilities

• Understand and Solve User Problems: Gather and analyze user feedback to spot issues and opportunities. Dive into user-reported problems, figure out what’s causing them, and brainstorm creative solutions. Help the support team tackle tricky cases by digging into the details and finding fixes.
• Shape and Improve the Product: Work closely with the product team to refine ideas and strategy based on user insights. Research what competitors are doing to find ways we can stand out.
• Ensure Data Accuracy and Integration Quality: Investigate transaction data to catch errors or inconsistencies. Collaborate with developers to fix these issues and improve our integrations.
• Test and Refine Features: Test new features thoroughly before they’re released to catch bugs and ensure they work as intended. Make sure features solve user problems and meet expectations.
• Organize and Streamline Workflows: Use AI tools to create prompts and automate processes. Organize and prioritize tasks in Jira so developers have everything they need to get started.
  
  

Requirements

• Crypto Expertise: Deep understanding of cryptocurrency fundamentals, including liquidity, DAOs, transaction mechanics, and blockchain ecosystems.
• Analytical & Technical Skills: Strong problem-solving skills with the ability to analyze complex data and extract actionable insights. Basic knowledge of how to use APIs.
• Attention to Detail: A meticulous approach to product QA, ensuring integrations and fixes are thoroughly tested.
• Tool Familiarity: Comfortable working with tools like Jira, Excel, block explorers, and AI tools for productivity.
• Collaboration: Ability to work closely with cross-functional teams, including developers, customer support, and product managers.
• Adaptability: Willingness to learn quickly and navigate a fast-paced, evolving industry.
• Communication: Fluent in English
  
  

Bonus points if you

• are experienced working with RPC nodes and/or GraphQL
• have programming experience
• have knowledge of Solidity or other blockchain languages
  
  

Don’t tick all of the boxes? Neither do we. We are driven by hiring not only by experience and relevance for the role, but also by ambition. We celebrate anything ‘outside of the box’, so if you don’t meet all of the listed tickbox criteria, please do still apply as we’d love to hear from you.

What We Can Offer You

Fully remote role (with flexible work hours)

32 holidays per annum (incl. public holidays)

Co-working space budget

Work in crypto

About Us

At Koinly, we are building software to help crypto investors stay compliant with their tax obligations and keep track of their investments. We launched the first version of our platform in 2019 and have since grown to over 1.5M users by solving a highly technical problem and saving our users countless hours of work (see what our customers say). All of this with a small team of super-intelligent and dedicated individuals!

Our values & work environment

As a startup, we value efficiency above all else. Our team structure is flat and focused where every individual has a critical role that directly impacts our users. You will not find any middle managers or pointless meetings here. Our environment is best suited for people who are hands-on, like to take ownership, and most importantly, are self-learners.

Our team is based in Europe, so we try to work in the UK timezone, but are flexible. Everyone is expected to work 40 hours and no more. We highly value people who can prioritise their work, know what tools to use to work efficiently and can set up processes to amplify the impact of their time.

What To Expect In Your First Month

This is the most decisive part of your tenure at Koinly. You will be assessed on your technical skills and how quickly you are able to become operational. A good benchmark is to try Koinly out yourself; if you have a hard time understanding what it does, then things will not get any easier.

At Koinly, we’re truly passionate about the crypto space, so a genuine interest in crypto—beyond just Bitcoin—is a big plus.

We look forward to hearing from you!