Product Owner

About Us

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

This position is initially a secondment for 12 months.

Role Purpose

The Product Owner will be a Subject Matter Expert and act as the champion for our Medserv systems, ensuring operational teams use them consistently and effectively. The role focuses on coaching, training, and supporting staff in their day-to-day system use, embedding best practice and reducing errors. This role will work directly with operations teams to increase adoption, confidence, and compliance, ensuring that Medserv's systems deliver maximum value in daily activities.

Key Responsibilities

Knowledge Management

• Compose/maintain up-to-date user guides, process documentation, and best-practice playbooks.
  
  

System Adoption

• Monitor team usage, identify deviations, and suggest corrective action.
  
  

Support & Troubleshooting

• Act as the go-to expert for frontline system questions and issues.
  
  

Feedback Loop

• Gather user feedback to inform system improvements and feed into the transformation programme.
  
  

Skills & Experience

• Hands-on experience in Medserv's medical billing and practice management systems.
• Strong training, coaching, and mentoring ability.
• Excellent communication and presentation skills.
• Ability to engage and influence staff at all levels.
• Detail-oriented with strong problem-solving skills.
  
  

Success Measures

• Increased correct utilisation of system features across teams.
• Reduction in avoidable errors and manual rework.
• Positive staff feedback on system training and support.
• Consistent application of processes across departments.
• Improved efficiency in daily operations.
  
  

Package And Benefits

• Secondment or FTC
• Hybrid Working
• Private Medical
• Pension contribution
• Maternity and Paternity leave (T&C's apply)
• Life Assurance
• Workcation options
• Gym Membership
• Dedicated EAP
• Holiday Plus Scheme to purchase additional leave
• Professional development opportunities
• Regular sports and social events
• Healthy food with comfortable on-site recreational facilities
• Access to tax incentive schemes i.e. commuter schemes and bike to work
  
  

Additional Info

• This is a full-time position to be based in Haywards Heath on a hybrid basis
• Ad hoc travel is a requirement of this role
• All offers of employment are subject to a valid work permit
• Role commences immediately