Product Operations Coordinator

Product Operations Coordinator

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organizations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!

The Job Role

As a Product Operations Coordinator, you will play a key role within the Product Management division, supporting all operational duties and ensuring the smooth running of day-to-day administration. This position is ideal for someone interested in technology and eager to develop their skills and knowledge within a dynamic industry.

Your Day-to-Day Responsibilities Will Include:

Operational Support

• Proactively support the Operations team and Product Business Managers in all areas of Product Management.

• Assist with the efficient operation of all vendors, including managing ETAs, delivery discrepancies, and vendor claims.

• Oversee new product setup and maintenance (PPMS).

Stakeholder Engagement

• Interact with the sales floor, customers and vendors to facilitate communication and resolve issues.

• Communicate pricing and product information to the sales team.

• Assist with promotional activities and manage relevant vendor claims.

Data & Process Management

• Review daily sell-out data and provide insights to stakeholders.

• Manage and approve negative margin codes (NMC).

• Administer returns and coordinate with internal stakeholders across the company.

• Manage customer special bid pricing and related communications.

Other Duties

• Support ad hoc activities as required to ensure the smooth operation of the department.

Is this the role for you?

To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:

• Excellent communication skills, both verbal and written.

• Self-motivated and able to work unsupervised.

• Highly organised and detail oriented.

• Proficient with Microsoft Office and general PC/systems literacy.

• Knowledge of supply chain processes is an advantage (full training provided).

• Professional manner

• Team player with a collaborative approach.

What’s in It for You?

This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.

• Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.

• Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only – New fully equipped gym available 24/7).
• Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
• Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.

What’s Next?
If you’re ready to join a company that values its people and rewards success, click apply to start the quick application process (5-6 mins).

Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don’t hear from us within 14 working days, we’ve moved forward with other applicants for this role, but we encourage you to explore future opportunities with us.