Product Manager (CRM)

A quick look at the role

The IT team here at Biffa are undergoing digital transformation to ensure our products and services use the best and most cutting-edge technology to drive competitive advantage for our business. We are looking for an experienced CRM Product Manager to take ownership of individual project delivery from several business capabilities/segment areas. You will be passionate about understanding business problems and developing digital solutions that blend seamlessly with customers’ workflows, provide the right information at the right time and deliver shareholder and customer value.

Your core responsibilities

• Work with business teams to take the idea through to product implementation.
• Work closely with designers, engineers, and business professionals in a collaborative environment to execute strategic, product roadmaps.
• Contribute to community of practice, sharing ideas, best practice and building collective team success.
• Define software solutions that technical teams can deliver from simple to complex solutions.
• Manage the requirements/user story backlog through validation and prioritisation.
• Facilitate discussions, user story development and refinement, participate in testing, service transition and early life support; potentially transition to product owner role in BAU and maintain/evolve the product in an iterative environment.
• Perform product demonstrations and product technical presentations.
• Collaborate with functional leads in Software Engineering to build best-in-class software, products, and services.
• Translate high-level specifications for software components into program specifications. Estimate time against completing the program specifications.
• Assist the research, evaluation and selection of hardware and software technology and product standards, as well as the design of standard configurations.

Our essential requirements

• Previous experience managing CRM products (ideally D365 Dynamics CE).
• Experience navigating all stages of the project life cycle of a MS DX implementation project, from pre-sales through to Go-Live and ongoing support implementation.
• Previous experience working as a Product Manager on small to large scale projects and software products (preferably in Agile/SCRUM environment)
• Understanding of system development life cycle methodologies and when best to utilise them (e.g., waterfall, spiral, agile software development, rapid prototyping, incremental, and DevOps)
• Experience embedding agile ceremonies and ways of working across multidisciplinary teams

Biffa – we’re changing the way people think about waste

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.