Product Manager

Team - Enterprise Journey

Working Pattern - Hybrid - 2 days per week in any of the Vitality offices (Bournemouth, London or Stockport). Full time hours.

We are happy to discuss flexible working!

Top 3 Skills Needed for This Role:

• Deep expertise in digital e-commerce and customer experience design
• Exceptional relationship-building and stakeholder engagement at a senior level
• Ability to align product vision with broader business goals and customer outcomes
  
  

What This Role Is All About

This exciting role will form part of a cross-functional team who is accountable for the end-to-end digital customer experience for our Health insurance Quote and Apply across experiences.

As a Product Manager, you will be responsible for defining and executing a comprehensive product roadmap and backlog spanning multiple audiences, products and stakeholders across the business.

You will be accountable for shaping and delivering features that release quantifiable business and customer value as well as a profound contribution to your Product Delivery Streams vision and Vitality’s overall 2026 Business Ambition.

The successful candidate will have exceptional analytical and problem-solving skills, and an entrepreneurial passion to bring about real change through their customer journeys.

Key Actions

• Shape and deliver a bold, customer-first product strategy for Quote and Apply — aligning your vision with real user needs and business goals
• Lead inclusive ideation and design sessions, working side-by-side with R&D, UX, engineering, and content to bring meaningful features to life
• Own the full product experience — using insights, empathy, and curiosity to continuously improve and remove friction for users
• Prioritise what matters most, managing a dynamic backlog and delivering value fast through agile, customer-led practices
• Be the voice of the customer in every sprint, ensuring each feature adds clarity, accessibility, and delight to the journey
• Collaborate with stakeholders to shape clear, purposeful user stories, journey epics, and feature maps that drive real impact
• Stay ahead of the curve — keeping an eye on market trends and competitors to guide smart, forward-thinking decisions
  
  

What You Need To Thrive

• A collaborative and inspiring product leader who brings people together to achieve shared goals
• A strong team player with a track record of working inclusively across disciplines—engineering, design, research, and business teams
• Confident in facilitating workshops and discussions that bring out diverse perspectives and lead to well-rounded solutions
• Excellent communicator, able to adapt your style to connect with both technical and non-technical audiences
• Skilled in producing clear, high-quality documentation and artefacts that support effective delivery
• Passionate about creating positive, empowering experiences for customers and colleagues alike
• Educated to degree level or equivalent experience
  
  

So, what’s in it for you?

• Bonus Schemes - A bonus that regularly rewards you for your performance
• A pension of up to 12%- We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance - With its own set of rewards and benefits
• Life Assurance - Four times annual salary
  
  

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you’ve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.
  
  

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.