Product Experience Analyst

Job Description

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What You’ll Do

• Be responsible for understanding the performance of our Global TV products, including the brand-new Sky Glass and Sky Stream.
• Be the voice of the customer through the data – hold delivery teams to account on the success of what we are producing through the feedback on and usage of our products that comes directly from the customer.
• Have the ability to directly improve the experience of our customers by providing insight derived from digital & non-digital data to drive continuous improvements of our products.
• Quickly become the expert for the TV experience and our customer data sets across Global TV products and be the go-to for insight; providing our partners with the information they require to make optimisation, delivery and strategy decisions
• Clearly communicate complex concepts, acting as a bridge between technical and product teams and working with partners from different areas across the organisation.
• Work in an incredibly collaborative insight & analytics team, learning from peers on analytical techniques, sharing your knowledge and experience, and working together to understand issues and identify root causes.
  
  

What You’ll Bring

• Passion about the customer: We need people obsessed with improving the customer experience through delivering actionable insight and working to understand the usage and performance of our products from the end users perspective.
• Technical Skills: Previous experience of drawing actionable insights and managing datasets via SQL is essential, experience with Big Query preferable.
• Communication & Story Telling: This is a data role but it is also a communications role. Data is useless if the end user cannot gain the knowledge they need from it. As such you will have a proven track record of being able to visualize complex data sets and break complex concepts down to simple actions or takeaways.
• Creating & presenting Insights: Can write and present findings in a clear and convincing narrative, with demonstrable experience of influencing others as a trusted advisor
• Managing partners: You are confident and comfortable working with a range of partners and different levels of seniority
• Designing an analytical approach: Demonstrable experience of scoping technical approaches to address the business issue with logical thinking and an acute attention to detail from the outset.
• Curiosity & Industry interest: Demonstrate a keen interest in the industry and awareness of recent trends in the market
• Ability to work at pace: We are a technology company and the market in which we operate evolves fast. As such we need people that can take personal responsibility for workload and task management, ensuring effective use of time.
  
  

The rewards

There's one thing people can't stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences
  
  

Team Overview

Product Effectiveness

We are the product effectiveness team. Our job is to harness data across all of our customer's touchpoints to understand if our TV products are living up to their expectations. And even if they are, to work out how we can do even better. We strive to constantly evolve our products, to delight our customers every day, and to deliver the best in class entertainment products we possibly can.

Your Office Space

Osterley / Leeds

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

Leeds

Our spacious tech hub is under a mile away from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion & How You'll Work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.