Principal Account Development Manager

At Cloud Software Group (CSG), more than 100 million users around the world rely on our technologies to adapt, innovate, and lead in an increasingly complex digital environment. Operating across private, public, managed, and sovereign cloud environments, we empower organizations to evolve, compete, and succeed through our industry-leading software franchises spanning data, automation, insight, and collaboration.

The Account Development Manager (ADM) plays a business-critical role in driving customer success and maximizing the value of customer investments in CSG solutions. As an ADM, you will lead strategic conversations, build deep customer relationships, and align business objectives with CSG capabilities. Your focus will be on driving customer adoption, growth, and satisfaction through high-impact engagements with executives, partners, and internal stakeholders.

This role offers the opportunity to leverage your strategic planning, sales acumen, and customer relationship experience to shape and deliver tailored solutions that achieve joint business outcomes.

Key Responsibilities

• Customer Value Realization: Drive strategic conversations to align customer goals with their existing CSG entitlements, maximizing investment outcomes and value realization.
• Relationship Expansion: Build and strengthen relationships across customers, partners, and internal teams including executive stakeholders.
• Executive Engagement: Own and manage executive-level relationships, focusing on defining and delivering joint business objectives and success plans.
• Strategic Growth Planning: Develop and execute strategic account plans that include stakeholder mapping, objective setting, and engagement roadmaps.
• Cross-Functional Collaboration: Partner with sales, marketing, product, and services teams to deliver coordinated, impactful solutions.
  
  

What You’ll Bring

Strategic Planning & Business Acumen

• Proven ability to develop comprehensive account strategies and engagement plans.
• Strong understanding of financial and market dynamics to align solutions with business outcomes.
• Experience conducting competitive and market analysis to shape value propositions and go-to-market approaches.
  
  

Relationship Building & Communication Skills

• Exceptional relationship management skills with a track record of building trust with C-suite executives.
• Outstanding communication and presentation abilities; capable of conveying complex concepts clearly and persuasively.
• Strong influencing skills to drive alignment, commitment, and adoption across diverse stakeholder groups.
  
  

Industry & Technical Insight

• Deep knowledge of industry trends, customer challenges, and innovation opportunities.
• Familiarity with partner ecosystems and how to leverage strategic partnerships for customer success.
• Experience in solution-based selling and tailoring technical capabilities to meet specific business needs.
• (Optional) Technical proficiency to understand and effectively communicate solution details where needed.
  
  

About Us:

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please email us at [email protected] for assistance.