Preferred Customer Associate

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Preferred Customer Associate

Do you thrive when solving problems? Are you a customer-focused professional? One who can deliver excellence in service? UPS is looking for a Preferred Customer Associate to support our key accounts. From Nottingham, UK, you'll take ownership of customer queries – from first contact through to resolution. Offering proactive support, you’ll build trust with different stakeholders and deliver exceptional results.

Your Responsibilities

Delivering a premium experience to our most valued clients, we’re searching for someone with pride in resolving challenges and excellent communication skills who can:

• Respond to incoming calls and emails from customers about tracking, billing, claims, brokerage, and other UPS services
• Resolve customer issues by following up with outbound calls or emails as needed
• Take full ownership of each query, keeping customers informed with regular updates until the issue is resolved
• Use internal systems to accurately record all customer interactions and activity
• Notify customers of any service disruptions that could affect delivery or collection
• Help customers choose the right UPS solution for their specific business needs
• Manage and resolve multiple complex issues efficiently and professionally
  
  

Your Experience And Qualifications

To succeed, you'll need strong communication skills, a customer-first mindset and the ability to solve problems both efficiently and professionally, as well as:

• Clear and confident communication skills, both spoken and written
• Able to communicate effectively with people at all levels, inside and outside the company
• Friendly, professional, and proactive when dealing with others and able to show genuine enthusiasm to help customers
• Strong problem-solving abilities and a focus on finding practical solutions
• Skilled at understanding customer needs and resolving issues quickly and effectively
• Good time management, with the ability to follow up and close queries on time
• High school diploma, GED or International equivalent required
• Previous customer service experience is a plus
  
  

Is this the challenge you've been waiting for?

If you're ready to bring your customer service skills to a Fortune 500 leader and make a meaningful impact every day, this could be the opportunity that you've been looking for.

Our love for logistics is driven by our passion for people. That's why we stand up against discrimination and for equality – from the application process to everyday working life.

Applicants with disabilities will be given preferential consideration if equally qualified.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.