Pre-Sales Consultant - Embedded Finance

JOB TITLE: Pre-Sales Consultant - Embedded Finance

SALARY: £76,000 - £93,000 (dependent on experience)

LOCATIONS: Basildon / Birmingham / Bristol / Edinburgh / Glasgow / Leeds / Manchester

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites or working at our client sites.

About This Opportunity

Part of Lloyds Banking Group, Merchant Services provides Card Acquiring and Embedded Finance solutions to a wide range of merchants. We partner with leading technology providers to create solutions that solve our merchants needs. Merchant Services is a fantastic team within LBG with a meaningful part to play in Helping Britain Prosper. We're one of the fastest growing areas of Commercial Banking with a stated goal of becoming #1 for service amongst our peers.

The Sales Engineering team is a critical team in the success of Merchant Services, its role is to offer pre-sale and post support to our largest clients, where we'll strive to understand and solve the problems the client has while using standard or bespoke solutions.

The pre-sales consultant is responsible for technically supporting the sale of our acquiring platform and embedded finance solution. This role will focus mainly on embedded finance however a working knowledge of all payments and ecommerce providers will be helpful.

You'll work with our commercial team to understand the problems the merchant needs to solve and provide expert advice on how to solve them.

You'll share our passion for solving problems and demonstrate a proactive and tenacious demeanour to working with large and complex clients from all sectors. You'll be comfortable working in a fast-moving and technical environment and take pride in building strong relationships with clients, third parties and internal partners including Sales, Product, IT and Compliance Teams.

Key Accountabilities

• Work with our sales teams to support early engagement with potential Black Horse FlexPay clients to provide a technical overview of the solutions.

• Provide guidance to the merchant that helps them decide how best to implement the solution as well as present offers in a way that meets the merchant and consumer needs as well as being compliant.

• Co-ordinate operational proposals and formulate plans with clients to ensure seamless integrations whilst managing cost and expectations.

• Make joint decisions with clients on how to proceed with implementation of solutions to maximise the benefits to both Black Horse FlexPay and the merchant.

• Act as technical subject matter expert for strategic projects associated with growth initiatives.

• Be a strategic problem solver and use data and insight to present recommendations to clients and broader stakeholders.

• Make sound operational and commercial judgements for all system integrations, industry changes and streamlining of processes.

• Where the out of the box solution does not meet the needs of the customer, you'll work with our Lab team to define what is needed so the Lab can build the correct solution

Why Lloyds Banking Group

We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data and technology are leading to innovative projects, fresh possibilities and countless new ways for our people to work, learn and thrive.

What You'll Need

Strong experience of embedded finance / merchant acquiring / payment gateways in a client facing role is essential and full support to learn about the business will be provided. You'll also bring these key skills and experience:

• Demonstrable experience working with corporate clients and multiple internal and external partners, including 3rd parties

• Proven ability to build and maintain relationships at all levels of client and internally

• Meticulous attention to detail and comfort in interpreting and analysing complex data and cases, building networks of subject matter experts to assist with sophisticated queries

• An intellectual curiosity and tenacity to find solutions to meet client requirements and problem-solving mentality

• Preparation of statistical data ready for presentations to the client

• Excels under pressure, negotiate effectively and communicate clearly in both verbal and written formats

Competencies

• Be comfortable presenting and discussing solutions to potential clients

• Be critical and creative in your thinking to find new ways of doing things and cutting through complexity and ambiguity

• Be comfortable influencing a wide stakeholder network at a senior level, including VIP clients

• Organisational change and complex problem-solving

• Calm under pressure

• Focus on delivery with a high personal resilience

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.