Practice Manager -CQC registered

Job title: CQC registered practice manager

Job type: Permanent

Location: St Georges Road Surgery, Coventry

Working hours: Full time, Monday-Friday between the hours of 8AM-6PM

Salary: Dependent on experience

Shortlisted candidates must be available on 3rd September between 10AM-2PM to attend an onsite interview at the surgery.

Job Purpose

The CQC Registered Practice Manager is accountable to the Partners for the leadership, operational management, and continuous improvement of the practice. This includes delivering high-quality patient care, ensuring compliance with statutory and regulatory obligations (including CQC), effective financial management, and line management of clinical and non-clinical teams.

This is an on-site role and is not suitable for remote working. The postholder is expected to maintain a regular and visible presence within the practice to lead the team effectively, oversee daily operations, and engage directly with patients, staff, and stakeholders.

The role requires a visible, accountable, and outcome-focused leader who combines strategic thinking with day-to-day operational delivery, fosters a culture of safety, inclusivity, and continuous learning, and works in partnership with the Archvale Partnership team, Clinical Leads, and Primary Care Network (PCN) colleagues to deliver safe, effective, and responsive services.

Key Responsibilities

• Strategic Leadership and Governance
• Act as the CQC Registered Manager, ensuring delivery against the five key questions: Safe, Effective, Caring, Responsive, and Well-led.
• Lead the development and delivery of the practice’s strategic objectives, aligned with local ICS/PCN priorities and contractual requirements.
• Provide visible and accessible leadership through regular staff engagement, walkarounds, and open forums.
• Maintain robust systems of clinical and corporate governance, including regular audit cycles, a live risk register, complaints handling, patient safety incident reviews, and quality improvement plans.
• Deliver quarterly governance reports to the Partners and relevant external regulators.
• Lead business continuity planning, emergency preparedness, and operational resilience programmes.
• Operational and Workforce Management
• Lead the day-to-day operational running of the practice, ensuring efficiency, safety, and a positive working environment.
• In collaboration with the Partnership HR Team, oversee HR functions including recruitment, onboarding, appraisals, performance management, and compliance with employment law.
• Maintain an up-to-date organisational structure with clear reporting lines and defined accountabilities.
• Oversee workforce planning, rota management, and contingency arrangements to ensure adequate cover.
• Deliver an annual training plan based on needs analysis, ensuring 100% completion of mandatory training.
• Promote staff wellbeing initiatives and ensure effective internal communication channels.
• Financial and Contractual Management
• Develop and manage the annual budget with the Archvale Partnership team.
• Ensure timely and accurate claims for QOF, IIF, PCN DES, and other income streams, maximising available funding.
• Oversee procurement, payroll, pensions, insurance, and supplier contracts.
• Maintain strong financial governance and audit compliance, including internal controls, PAYE, and HMRC reporting.
• Compliance, Risk, and CQC Readiness
• Ensure full compliance with all relevant legislation and regulations, including:
• Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
• Care Quality Commission (Registration) Regulations 2009
• NHS England GP Contractual Framework
• Information Governance, GDPR, and Freedom of Information obligations
• Maintain a live CQC evidence portfolio and lead preparations for inspections, including self-assessments, PIRs, and action plans.
• Ensure timely statutory notifications to CQC and other bodies.
• Maintain oversight of safeguarding cases, significant event audits, complaints, and other mandatory reporting requirements.
• Digital, Information, and Infrastructure Management
• Oversee effective use and optimisation of EMIS Web, AccuRx, Docman, and other clinical systems.
• Ensure data accuracy, clinical coding compliance, and IT system resilience, including cyber security measures.
• Plan and oversee building maintenance, utilities, leases, health and safety, infection control, and fire safety compliance.
• Ensure facilities remain accessible, safe, and fully compliant with statutory requirements.
• Patient Experience and Communication
• Ensure effective systems are in place for patient access, communication, and service experience.
• Lead patient engagement activities, including surveys, Friends & Family Test, and Patient Participation Group (PPG) meetings, ensuring learning is embedded.
• Investigate complaints promptly, acknowledging within 3 working days and responding in line with policy.
• Ensure all patient information is accurate, accessible, and available in multiple formats.
• Uphold equality, diversity, inclusion, and safeguarding principles in all patient-facing functions.
• External Representation and Stakeholder Engagement
• Represent the practice at PCN, ICB, NHSE, CQC, local authority, and other external meetings.
• Contribute to network-wide service development, pathway redesign, and integrated care initiatives.
• Maintain strong relationships with commissioners, suppliers, secondary care, and community partners.
• Act as spokesperson for the practice when delegated by the Partners.
  

Essential Criteria

• Substantial experience in a leadership/management role within a healthcare setting.
• Strong knowledge of NHS primary care operations, clinical governance, and regulatory requirements.
• Proven financial management and business planning skills.
• Exceptional interpersonal and communication skills.
• Ability to lead change, manage complexity, and deliver measurable improvement.
• IT literate, with experience of NHS systems including EMIS Web.
• Commitment to equity, diversity, inclusion, and team wellbeing.
  
  

Desirable Criteria

• Degree in healthcare, business, or public sector management.
• ILM Level 5 or equivalent leadership/management qualification.
• CQC Registered Manager experience
• Experience of PCN/ICB working or integrated care models.
• Successful track record in leading CQC inspections achieving Good or Outstanding ratings.
  
  

Benefits

• 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
• NHS Pension Scheme
• Enhanced Sick Pay
• Enhanced Family Leave
• Ongoing CPD and leadership development support