Practice Manager

Medivet Ramsbottom has a fantastic opportunity for a Part-Time Practice Manager to join our friendly and supportive team, working 20 hours per week. This is a key leadership role where you’ll help shape the future of the clinic alongside the Branch Partner, overseeing day-to-day operations, driving team development, and ensuring smooth, efficient running across all aspects of the practice.

Set in the heart of a vibrant town centre, our Ramsbottom practice is part of a beautiful Grade II listed building, recently refurbished to a high standard just three years ago. With bright, modern clinical spaces and all the facilities you’d expect from a busy small animal practice, it’s a place where both clients and colleagues feel right at home. The town itself is full of charm, with plenty of cafés, independent shops and local amenities just a short walk away, making it a truly pleasant and well-connected location to work in.

Our team includes four dedicated vets, three qualified veterinary nurses and four experienced receptionists. We pride ourselves on working closely as a team, supporting one another and always going the extra mile for our patients. We’ve built a loyal client base within the local community, and we’re actively involved in local events and charity initiatives, including wildlife support and the town’s annual dog show.

As Practice Manager, you’ll play a crucial role in the continued success of the clinic. This position is ideal for someone who thrives in a people-focused environment, enjoys nurturing team culture, and has the confidence to lead commercial and operational decision-making, ideally with a minimum of 3 years UK experience in a similar position. You’ll be supported by the wider Medivet network, but you’ll also have the autonomy to help shape the day-to-day life of the practice and contribute to the warm and collaborative culture we’re known for.

If you’re a proactive and passionate leader, ready to make a real impact in a close-knit, community-focused practice, we’d love to hear from you.

For more information or a friendly, informal chat, please contact [email protected].

Key Benefits

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person should you feel you need support.
• 5 weeks’ annual leave plus Bank Holidays rising to 6 with length of service.
• An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
• Interest free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.
  
  

Role Accountabilities

Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.

In This Role You Will

• Deliver exceptional client care, monitor client feedback and follow up on actions to improve the practice.
• Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators, including capacity and skills utilisation and managing costs.
• Observe the highest standards of regulatory, practice and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.
• Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.
• Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.
• Promote the practice externally through local community events and other avenues.
  
  

Your Skills And Experience

• Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.
• An understanding and appreciation of exceptional care and how this improves the client experience.
• Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.
• Experience in driving strong commercial performance through effective financial management, marketing activity and efficient ways of working.
• Experience of resource planning.
• Experienced in using coaching and influencing skills to get the best out of every colleague.
• Proficiency with computer systems, experience of using Microsoft Office
• Good numeracy and analytical skills.
• Experience of managing and leading a team.