Performance and Information Analyst

Job Overview

This is an exciting opportunity for an enthusiastic individual who is interested in a career within Performance and Information in the NHS. As an experienced analyst, you will be part of a dynamic Performance and Information Team utilising innovation and new business technology to meet the needs of CNWL’s key internal and external objectives.

The post-holder will have excellent data manipulation and visualisation skills and a solid understanding of data presentation design and development principles.

The post-holder will be a self-motivated individual who has an organised and logical approach to work and enjoys working flexibly under pressure in a busy team as well as working on your own initiative to achieve deadlines.

The post-holder will need data analysis skills, an innate problem-solving ability, written and good communication skills.

The post-holder should have strong MS excel skills and SQL skills. Experience with customer engagement is essential as this role is also front facing.

Interviews will be held from w/c 11th November

Main duties of the job

• Support the Service Directors / Deputy Services Director, ensuring that the electronic clinical records system is used effectively and to an appropriate standard to support the data quality improvement programme.
• Support and encourage staff to make the best possible use of the Trust’s Business Intelligence solution (Tableau) to access and build ‘intelligent information’ reports that assist staff in their work to monitor and improve service delivery.
• The Performance and Information Analyst will carry out routine analyses, proactive investigation, prepare reports to underpin contract management, performance management and service development.
• The post holder will be responsible for providing support to key business areas of CNWL services, including supporting the planning process, monitoring against major contracts, and performance issues; and assisting with the development and provision of reports by service/borough.
• The post holder will contribute to the continuous development and efficient production of information reports and service analysis to meet the developing needs of the Trust’s key internal and external stakeholders.
• This is a varied and challenging post, suited to an individual with excellent interpersonal skills, strong organisational skills and a ‘systems approach’ to problem solving.
  
  

Working for our organisation

There’s a place for you at CNWL.

We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.

Providing top quality care depends on our ability to employ the best people.

We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.

With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you're at, there's always a place for you at CNWL.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Detailed Job Description And Main Responsibilities

Note: Please see the Job Description for the full requirements, the below gives an overview of expectations:

• The post holder would be expected to become an expert analyst on specific services, and develop strong working relationships with key individuals responsible for performance within the divisions/ services.
• To prepare and carry out in-depth analyses appropriately and accurately.
• Demonstrate and champion a ‘customer focused’ approach
• Develop and maintain a clear understanding of the importance of timely and accurate information provision to services to support business plans, service re-design and benchmarking.
• Ensure the proactive use of information to highlight any areas of service improvement against national or internal key performance indicators, or business objectives and bring this to the attention of the services/ divisions.
• Provide ongoing support, training and guidance to key internal stakeholders so that they are able to use available business intelligence tools to run their own information reports, adjusting the content, parameters and presentation so as best to meet their needs.
• Ensure timely management and timely delivery of assigned analytics projects using a standard project methodology.
  
  

Person specification

Education And Qualifications

Essential criteria

• Educated to degree level in relevant discipline or equivalent professional and management experience
• Evidence of continuing professional development
  
  

Desirable criteria

• Degree or postgraduate qualification in information or business analysis related discipline
  
  

Previous Experience

Essential criteria

• Extensive work experience in a relevant role within a large complex organisation
• Previous experience of working within the NHS or social care services
• Expert user of MS Excel
• Experience of providing training in 1:1 and group settings to stakeholders at varying levels of seniority
• Experience of using common SQL-based query tools
  
  

Desirable criteria

• Previous experience of working within community health, mental health or substance misuse
• Experience use of a BI tool (preferably Tableau) to display complex data
  
  

Skills And Knowledge

Essential criteria

• Excellent analytical skills, including the ability to quickly develop a detailed and accurate understanding of the information and broader ‘business intelligence’ requirements of service stakeholders by leading a process of expertly facilitated discussion in 1:1 or small-group settings.
• Excellent numeric, critical reasoning and data analysis skills – able to interpret, analyse, integrate and effectively communicate data and information from a range of sources using tables, graphs and text.
• Excellent communication and interpersonal skills
  
  

Desirable criteria

• Knowledge of NHS data standards, the NHS data model and the data dictionary
• Good knowledge of commissioning-related systems and data flows
  
  

Attitudes, Aptitudes & Personal Characteristics

Essential criteria

• Able to work flexibly, responding rapidly to changing priorities
• Excellent planning, organisational and project-coordination skills. Able to organise and plan own work to meet tight and often conflicting deadlines
• Able to work both as a motivated individual and a team player, prioritising his/her workload effectively and contributing to the overall workload of the team