People Operations Manager

Post Title: People Operations Manager

Contract Type: Permanent

Workplace: EFL House, Preston

Hours: Circa 20 - 25

Reporting to: Director of People

ABOUT THE ROLE

As a People Operations Manager, you will be responsible for the development,implementation and management of the People Team’s systems, operations and processes.

Reporting to the Director of People, you will play a key part in embedding robust processes and systems around governance, payroll, well-being, case management and onboarding/offboarding as well as other core HR areas.

KEY RESPONSIBILITIES

• Development, implementation and management of systems around core HR areas such as governance, payroll, well-being, case management, onboarding/offboarding
• With the Director of People - review all the People Team systems/operations to make sure they are best-in-class
• Oversee all governance matters (documentation, policies, employee handbook) making sure they are accurate and in line with legislation 
• Manage the further development of the People HR system – specifically introducing workflows
•  Oversee the monthly and annual payroll processes to make sure these are efficient, appropriate and in line with best practice
• Produce and use key metrics and analytics to assess the effectiveness of initiatives and improve processes 
• Develop and update people policies, templates, guides, procedures and protocols 
• Advise managers on people policies and knowledge share best practice with them 
• Provide coaching to colleagues in the People Team to help develop the team
• Maintain an up-to-date knowledge of UK employment law, ensuring that this is shared appropriately, and that the organisation’s policies and procedures are compliant 

ABOUT THE CANDIDATE

The successful candidate will be able to demonstrate the following knowledge, skills and attributes that apply to the role:

Knowledge and understanding

• Up to date knowledge of employment legislation 
• A proven record of developing and implementing HR/people systems and processes 
• Lead by example by contributing to promoting the principles of the EFL: 
• Everybody Working Together - We are one team supporting each other and collaborating on our shared goals. 
• Fairness & Equality - Being consistent and inclusive for everyone - showing respect. 
• Listening & Learning - Communicating with trust and honesty - growing as individuals and enabling others to do so too

Technical skills

• CIPD level 5 qualified or equivalent 
• Demonstrable competency in a core HR/People management role 
• Demonstrable competency in implementing people systems 
• Competency in case management 
• Capability in the design and delivery of training on HR practices  
• Strong communication skills – able to communicate sensitive information effectively and clearly to different internal and external stakeholders 

Attributes

• Ability to think and plan operationally and systematically 
• Organised and self-driven 
• Natural problem solver who can understand the process of systems development
• A team player with a flexible approach to working 
• Ability to work in a fast-moving environment 
• Superb attention to detail 
• Excellent Microsoft Office skills

ABOUT THE EFL

Formed in 1888, the English Football League (EFL) is the world’s original and oldest league football competition. With 72 Member Clubs, it is the largest single body of professional Clubs in European football and is responsible for administering and regulating the Sky Bet EFL, Carabao Cup, Bristol Street Motors Trophy and youth and reserve football.

A vital part of sporting life, both in the UK and across the globe, the EFL operates some of the world’s most competitive, popular and successful football competitions, acting as part of the fabric of life for millions of fans.

One of the highest attended league bodies in Europe, EFL Clubs are truly embedded in the hearts of their 72 local communities, spanning the breadth and depth of England and Wales. Away from the matchday, Clubs and Club Community Organisations interact seven days a week, 365 days a year, making a positive contribution to the communities in which they serve.

The EFL offers a unique opportunity to work with some of the biggest sporting competitions, clubs, commercial partnerships and media in the market.

The EFL reserves the right to close this advert early should a sufficient amount of quality applicants be received.