Pensions Customer Services Apprentice

PENSI013898_1

Purpose

To deliver the highest standards of Customer Service for pension administration to NFP clients following and updating administrative procedures and processes.

Main Tasks

• To efficiently process all duties expected of a Pension Administrator
• Understand pension auto enrolment legislation and requirements to support client written and telephone enquiries accurately, and process pension data accordingly
• Able to review and understand client data provided in excel
• Producing and cross-checking pension contribution schedules within agreed timeframes
• Maintaining records using NFP software
• Ensure that client files are kept accurate and up to date
• Ensure that all client history (at both employer and employee level) is fully documented
• Working with the Pensions Regulator – online / telephone and email
• Completing, issuing and recording statutory documentation in line with pension legislation
• Working with a variety of pension providers / insurance companies - online / telephone and email
• Answering employer/employee queries via telephone or email
• Work with colleagues on routine outstanding work ensuring clients are aware and understand requirements / consequences
• Support the day-to-day workloads of the team including inbox enquires
• Manage own allocated workload taking on additional tasks during quiet periods
• Report client dissatisfaction to Team Lead and Head of Customer Service accordingly
• To develop understand and work with clients under all systems and services within the Pension Team
• To book client/employee calls with Consultants / Wealth Management Team as required
  
  
  

Desirable Qualifications / Skills

• Experience in a Customer Services role
• Experience with Excel, MS Teams and Outlook
  
  
  

Person specification

• Well organized and detail-oriented individual
• Interpersonal communication skills – written and telephone
• Understand the importance of good customer service
• Willingness to support the team
• Can do attitude
  
  
  

Certificates, Licenses, Registration: None

Who is NFP?

With Over 600 People In The UK And Ireland And Over 8,000 Employees Worldwide, NFP Is Part Of The Aon Group And Specialise In Helping Businesses In Four Core Areas

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)
  
  
  

What You’ll Love About Working Here

• working in a dynamic, fast-paced organisation in an exciting industry
• the opportunity to do globally impactful work from day one
• learning from industry and business line specialists with decades of experience
• a huge variety of projects to work on and challenges to solve
• our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• a rich suite of employee benefits and out-of-work perk
  
  
  

The Great Benefits We Offer

Finances

It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.

• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well-known brands
  
  
  

Work-life balance

We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.

• Opportunity for hybrid working
• Generous annual leave allowance
  
  
  

Health and wellbeing

We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.

• Comprehensive Private healthcare
• Healthcare cash plan
• Additional days off throughout the year to focus on your wellbeing
  
  
  

Charity and community work

At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.

• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work
  
  
  

Social

It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.

• Two large employee events every year for summer and Christmas
• Enjoy out-of-work events and socials to get to know your team better
• Good office locations with plenty of opportunity to socialise outside of work
  
  
  

Inclusion and belonging

We’re proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.

• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies and procedures to ensure all of our people are treated fairly
• Access to Business Resource Groups that can support with multiple of key challenges
  
  
  

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.