PCP Paralegal

PCP Paralegal

Location: Chester

Salary: £25,000 

Proximo Legal Services is a leading and well-respected law firm specialising in credit hire, personal injury, and financial mis-selling. With continued growth in our PCP/car finance commission claims team, we are seeking a motivated PCP Paralegal to join our Chester office.

This is an excellent opportunity for someone looking to develop their legal career in a supportive, collaborative, and dynamic environment. Whether you're a law graduate or an experienced customer service professional looking to break into legal work, this role offers strong progression potential within a team that handles both pre-litigation and litigated matters.

Key Responsibilities

As a PCP Paralegal, you will play an important role in progressing PCP/car finance mis-selling claims from initial instruction through to resolution. Duties include:

Case Handling & Client Interaction

• Managing incoming PCP/finance mis-selling enquiries from clients, referrers, and business partners
• Gathering detailed information from clients regarding agreements, losses, and financial circumstances
• Conducting client onboarding, including conflict checks and explanation of relevant agreements (e.g., CFA)
• Managing client details, files, and evidence on our case management system
• Providing excellent customer service throughout the life of the claim

What You’ll Need

We are looking for someone who is reliable, organised, and eager to learn. The ideal candidate will have:

• Strong administrative, organisational, and communication skills
• Excellent written and verbal communication
• Confidence managing client contact in a professional and courteous manner
• Experience in a customer-facing environment (legal, financial services, or logistics desirable)
• Ability to manage a varied workload efficiently
• Good knowledge of IT systems including Word, Excel, and Adobe
• An interest in civil litigation, financial mis-selling, or consumer credit law

Desirable (but not essential):

• Experience handling PCP/car finance commission claims
• Experience supporting fee earners with litigated files

Benefits

At Proximo Legal Services, we value our people and invest in their development. 

We offer:

• 25 days annual leave + 8 bank holidays + your birthday off
• Flexible working arrangements
• Hybrid working following probation
• Health and wellbeing programme via Medicash
• Retail cashback and tech scheme
• Enhanced employer pension contributions
• Long service recognition
• Cycle to work scheme

If you’re looking to build a career in a progressive legal practice and gain valuable experience in a fast-growing area of litigation, we’d love to hear from you.

Before you go...

For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best-in-class goal. When everyone feels free to be their best selves at work, Proximo thrives. We want our people base to match the variety of our customer base. While we strive to maintain a culture where employees feel appreciated and valued for their individual potential, we celebrate diversity. Our dedication to diversity is authentic, continuously developing, and top-down driven. Proximo takes great satisfaction in being open to everyone. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply. We support diverse workplaces where our employees may always give and display their best selves.

We'd love to hear from you if you need flexibility in time, locations, or ways you do your job. Additionally, we want to make sure you receive help during the application process so you can give it your all. Please indicate on your application form if you need any reasonable adjustments made during the application process.