Patient Access Team Assistant Manager

An exciting opportunity has arisen at Weston Hospital for an experienced team leader to join the Patient Access Team and support in managing a centralised team of circa 20 administrative and clerical staff who are responsible for the delivery of both inpatient and outpatient services.

The post holder will be responsible for supporting the implementation of the administrative and clerical processes within the Access team to enable a high quality, effective and focused services to be delivered. Leadership skills, excellent communications skills and being able to work with all levels of staff are crucial, with the ability to remain calm under pressure to meet deadlines. The post holder will be expected to organise and prioritise own workload as well as manage a team of circa 20 access staff, always ensuring the continuity of services. Motivational skills are essential to encourage collaborative working to improve services and performance where there may be resistance to change and to ensure that the patients receive the highest level of care through the set processes within the Access Team.

The post holder will also need sound knowledge around booking policies and procedures, RTT and NHSE wait time targets.

For further details, please refer to the Job description and Person Specification.

• Prepare, analyse and clearly communicate regular performance reports to the Access Team Manager, including demand and capacity metrics, waiting list size, backlog and referral levels.
• Support in maintaining the Access rotas, always ensuring adequate service provision
• To ensure that the national targets and Regional Access policy are adhered to and implement processes to support the clinical teams in achieving the targets
• Support with the investigations of patient complaints related to access, analysing any issues identified and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to avoid future occurrences
• Assist the Patient Access Team Manager to monitor activity levels for outpatients and inpatients
• Support in the delivery of DrDoctor functionalities for the Patient Access team specialties, assisting with any pilots/projects requested by the central outpatient’s team
• Line manage a team of administrative and clerical staff, including the recruitment and retention of staff and the management of any disciplinary, performance, attendance, and grievance matters within the team
  
  

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For further details / informal visits contact: Name: Natasha Fourie Job title: Patient Access & e-Rs Support Manager Email address: [email protected] Telephone number: 0117 3422 7150