Pathway Coordinator (Medical Secretary)

We are seeking a full-time keen and enthusiastic person to provide strong secretarial, organisational and administrative support within our Maxillofacial Department, supporting Head and Neck Oncology Surgeons and other Consultants and Clinicians.

The successful candidate will ideally have a medical secretarial background with strong computer skills including fast and accurate audio typing. Key skills required are excellent verbal and written communication skills, enabling communication at all levels, a keen eye for detail, good time management, and the ability to work to tight deadlines prioritising workload under pressure while working efficiently as part of a friendly, busy team, ensuring the best possible care for our patients in a timely manner whilst ensuring that targets adhered to.

To provide full secretarial and administrative support to the Maxillofacial Department at Medway Maritime Hospital.

To work flexibly and sensitively with other disciplines both on and off the MMH site and liaising with Queen Victoria Hospital, East Grinstead.

To provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties.

To review and manage the patient pathway to ensure all Oncology and RTT targets are met, escalating concerns when they arise.

To communicate sensitively and appropriately with patients suffering from serious illness.

Rated GOOD overall with outstanding care by the CQC. The Queen Victoria Hospital is a specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

For further details / informal visits contact: Name: Amanda Hayward Job title: Service Co-Ordinator Email address: [email protected] Telephone number: 01634 976981

Working days/times: Monday to Friday 8am to 4pm.