Part Time Telephone Customer Support Specialist - Mercedes-Benz Dartford
Hedin Automotive London Ltd
Date: 3 weeks ago
City: Dartford
Contract type: Part time

Job Description
Mercedes-Benz of Dartford are seeking a friendly, organised, and service-oriented individual to join our team as a Telephone Customer Support Specialist. You will work 30hrs per week on varying shifts to cover the following hours: Monday to Friday 8am-6.30pm, Saturday 8am-5pm and Sunday 10am-4pm . If you thrive on delivering outstanding customer care, enjoy supporting people via telephone, and want to represent Mercedes-Benz, this is an excellent opportunity to build your customer service career.
Deliver Exceptional Customer Service: Telephone Specialist Role
As a Telephone Customer Support Specialist, you will be the first point of contact for new and returning customers, handling phone calls with professionalism and warmth. You will use your communication skills to support customers with their enquiry needs, ensuring everyone receives the highest level of care from their very first interaction.
Who We Are Looking For: Key Telephone Customer Service Skills & Attributes
Hedin Automotive is an equal opportunity employer. We welcome applications from candidates of all identities, backgrounds, and abilities. All offers of employment are subject to pre-employment checks, including right to work, references, and a criminal record check. Discover more about our company and values at https://www.hedinautomotive.co.uk/.
Mercedes-Benz of Dartford are seeking a friendly, organised, and service-oriented individual to join our team as a Telephone Customer Support Specialist. You will work 30hrs per week on varying shifts to cover the following hours: Monday to Friday 8am-6.30pm, Saturday 8am-5pm and Sunday 10am-4pm . If you thrive on delivering outstanding customer care, enjoy supporting people via telephone, and want to represent Mercedes-Benz, this is an excellent opportunity to build your customer service career.
Deliver Exceptional Customer Service: Telephone Specialist Role
As a Telephone Customer Support Specialist, you will be the first point of contact for new and returning customers, handling phone calls with professionalism and warmth. You will use your communication skills to support customers with their enquiry needs, ensuring everyone receives the highest level of care from their very first interaction.
Who We Are Looking For: Key Telephone Customer Service Skills & Attributes
- Excellent verbal communication skills, with the ability to engage and reassure customers of all backgrounds.
- Strong listening skills and attention to detail when recording information.
- Positive, empathetic, and patient manner, especially in busy periods.
- Passion for delivering memorable, high-quality customer service experiences.
- Ability to work efficiently as part of a professional team and independently.
- Confident using phone systems and customer database tools (CRM)
- Previous experience in a customer service is a requirement however this does not have to be in Automotive - we can teach you the rest!
- Flexible, proactive attitude and eager to learn about new products, services, and processes.
- Handle incoming general enquiry calls with courtesy, efficiency, and professionalism
- Accurately record, transfer, and follow up on all customer enquiries
- Keep up to date with Mercedes-Benz product updates, services, and dealership promotions to provide accurate information
- Consistently embody Mercedes-Benz values of customer focus, integrity, and professionalism
- Natural enthusiasm and courtesy when engaging with customers over the phone
- Ability to multitask while maintaining accuracy and a positive attitude
- Team-oriented mindset, ready to support colleagues and contribute to an inclusive environment
- Reliable organisational skills and a commitment to confidentiality and data protection
- Enjoy being a brand ambassador for a global luxury brand
- Competitive salary
- Comprehensive training
- Pension scheme and life assurance cover
- Exclusive staff discounts on Mercedes-Benz vehicles, servicing, and selected partner retailers
- Employee Assistance Programme and wellbeing support
- Supportive, inclusive workplace dedicated to your development
- Opportunities for progression within Hedin Automotive and the wider Mercedes-Benz network
Hedin Automotive is an equal opportunity employer. We welcome applications from candidates of all identities, backgrounds, and abilities. All offers of employment are subject to pre-employment checks, including right to work, references, and a criminal record check. Discover more about our company and values at https://www.hedinautomotive.co.uk/.
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