Part Time Telephone Customer Support Specialist - Mercedes-Benz Dartford

Hedin Automotive London Ltd


Date: 1 day ago
City: Dartford
Contract type: Part time
Job Description

Mercedes-Benz of Dartford are seeking a friendly, organised, and service-oriented individual to join our team as a Telephone Customer Support Specialist. You will work 30hrs per week on varying shifts to cover the following hours: Monday to Friday 8am-6.30pm, Saturday 8am-5pm and Sunday 10am-4pm . If you thrive on delivering outstanding customer care, enjoy supporting people via telephone, and want to represent Mercedes-Benz, this is an excellent opportunity to build your customer service career.

Deliver Exceptional Customer Service: Telephone Specialist Role

As a Telephone Customer Support Specialist, you will be the first point of contact for new and returning customers, handling phone calls with professionalism and warmth. You will use your communication skills to support customers with their enquiry needs, ensuring everyone receives the highest level of care from their very first interaction.

Who We Are Looking For: Key Telephone Customer Service Skills & Attributes

  • Excellent verbal communication skills, with the ability to engage and reassure customers of all backgrounds.
  • Strong listening skills and attention to detail when recording information.
  • Positive, empathetic, and patient manner, especially in busy periods.
  • Passion for delivering memorable, high-quality customer service experiences.
  • Ability to work efficiently as part of a professional team and independently.
  • Confident using phone systems and customer database tools (CRM)
  • Previous experience in a customer service is a requirement however this does not have to be in Automotive - we can teach you the rest!
  • Flexible, proactive attitude and eager to learn about new products, services, and processes.

Main Responsibilities: Customer Service Support via Telephone

  • Handle incoming general enquiry calls with courtesy, efficiency, and professionalism
  • Accurately record, transfer, and follow up on all customer enquiries
  • Keep up to date with Mercedes-Benz product updates, services, and dealership promotions to provide accurate information
  • Consistently embody Mercedes-Benz values of customer focus, integrity, and professionalism

What Makes You a Great Fit for the Telephone Customer Support Specialist Role?

  • Natural enthusiasm and courtesy when engaging with customers over the phone
  • Ability to multitask while maintaining accuracy and a positive attitude
  • Team-oriented mindset, ready to support colleagues and contribute to an inclusive environment
  • Reliable organisational skills and a commitment to confidentiality and data protection
  • Enjoy being a brand ambassador for a global luxury brand

Benefits of Working as a Telephone Customer Support Specialist

  • Competitive salary
  • Comprehensive training
  • Pension scheme and life assurance cover
  • Exclusive staff discounts on Mercedes-Benz vehicles, servicing, and selected partner retailers
  • Employee Assistance Programme and wellbeing support
  • Supportive, inclusive workplace dedicated to your development
  • Opportunities for progression within Hedin Automotive and the wider Mercedes-Benz network

If you are committed to making a positive impression with every customer conversation and want to establish your career in a dynamic Mercedes-Benz dealership, we would love to hear from you.

Hedin Automotive is an equal opportunity employer. We welcome applications from candidates of all identities, backgrounds, and abilities. All offers of employment are subject to pre-employment checks, including right to work, references, and a criminal record check. Discover more about our company and values at https://www.hedinautomotive.co.uk/.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Warehouse Operative

DHL Supply Chain, Dartford
1 week ago
Pay Rate: Salary £26,953.32Additional Payments On call Premium up to £ 1,544.40 PA, Annual Bonus up to £ 1,300.00 PAContract Type: Permanent (Full-Time) 37.5 hours per weekShift patterns: Monday - Friday - 6am-2pm / 8am-4pm / 9am -5pm - No weekends or Bank Holiday working requiredLocation: Dartford - DA1 5FDThink you know DHL? Think again! We're not just about delivering...

Back of House Team Member

Boparan Restaurant Group, Dartford
2 weeks ago
Join Our Back of House Team and Bring Culinary Excellence to Life!Be the Heart of Our Kitchen!At Our Restaurant Hub, we’re combining the flavours of top brands from the Boparan Restaurant Group, including Carluccio's Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen, and Harry Ramsden's—all in one vibrant space. We’re not just preparing meals; we’re crafting culinary experiences that...

Customer Delivery Hub Driver, Trainee Technician

John Lewis & Partners, Dartford
3 weeks ago
About The RoleJob Description Summary As a Driver Trainee Technician, you will be supported through our 3-month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence. Once you're fully trained, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and installing the products they...