Part Time Receptionist

Job Purpose:

Playing a vital role in the everyday operation of the Auto Windscreens Head Office reception. You will be responsible for creating the first impression for all visitors, for greeting them and making them feel welcome. This role requires excellent customer facing approach with exceptional levels of customer service skills.

This role will be a job share and will be based working afternoons alongside the other person who covers mornings, there will be an expectation to cover the other person when they are on annual leave.

Key Responsibilities:

• Manage all check ins/outs
• Converting telephone enquiries into firm bookings. Processing email, phone and internet bookings, taking and chasing payments.
• Directing visitors and meeting delegates to meeting rooms within the Brittania House
• Answering queries be they by phone or email, in line with company policy.
• Effective call handling, being able to transfer a call to the relevant department and to take and effective message.
• Actively making meeting room bookings and managing the distribution and whereabouts of keys
• To communicate with the Housekeeping department on a daily basis
• Being the first port of call for all enquiries.
• Managing deliveries and collections of post and parcels
• Identifying and removing potential H&S hazards
  
  

This job description is not exhaustive and other duties and responsibilities of a similar level and nature may be required from time to time.

Key Experience

• Strong customer service, negotiation and resolution skills
• Excellent verbal and written communication skills
• Can demonstrate good organisation and time management skills
• Self motivated and able to work unsupervised
• Willingness to develop self and new skills