Part Time Customer Service Agent

Join G4S in Wath Upon Dearne: Part-Time Hybrid Customer Service Agent

Are you looking for a rewarding part-time opportunity that offers flexibility and the chance to make a real difference?

Join our thriving G4S Customer Contact Centre in Wath Upon Dearne! We're seeking motivated individuals to become Part-Time Customer Service Agents in a hybrid role, combining comprehensive onsite training with the flexibility of home-based work.

Key Role Details

• Contract: Fixed-term for up to 6 months (£12.21 per hour + performance-related bonus). Potential for permanent roles may arise but is not guaranteed.
• Location: Hybrid role. Must live in South Yorkshire and be able to travel to our Wath-upon-Dearne site (S63 7ER).
• Post-Training Working Hours: Part-Time, Monday to Friday, 11:00 am – 5:00 pm (30 hours per week).
  
  

Crucial Training Commitment (Full-Time, Onsite)

This role requires a full-time commitment for initial onsite training for 2 weeks, Monday to Friday, 9:00 am - 5:00 pm. You must be able to commit to this full-time schedule for the first two weeks of employment.

About The Role

As a Part-Time Customer Service Agent, you'll be the friendly first point of contact for our customers, providing professional, empathetic service and making a positive impact on every call. You’ll gain all the skills you need through our full training program to assist and communicate effectively.

What You'll Be Doing

• Confidently handling telephone queries and providing clear information.
• Communicating effectively and building rapport with customers and colleagues.
• Maintaining accurate and timely records of all customer interactions.
• Delivering an exceptional customer experience and achieving target communication levels.
  
  

What We Offer

• Rewarding Compensation: Earn £12.21 per hour, plus an exciting performance-related bonus!
• Hybrid Working: Start with comprehensive onsite training, then transition to home-based work with occasional travel to our Wath-upon-Dearne site.
• Fantastic Benefits: Unlock a wealth of benefits including tailored progression, training and development opportunities, a company pension scheme, subsidised healthcare plan, exclusive discounts, and much more!
• Supportive Environment: Be part of a vibrant team that champions diversity, inclusion, and well-being.
  
  

Essential Skills To Bring

• Proven experience in a customer-focused environment.
• A confident, courteous communicator with an excellent telephone manner.
• The ability to remain calm and effective under pressure.
• An excellent standard of written and spoken English.
• IT literate, with specific experience using Google packages.
• For home working, you'll need a private workspace and a reliable internet connection.
  
  

Desirable Skills (A bonus!):

• Experience in a busy, fast-paced Call Centre environment.
• The ability to work independently and take initiative.
  
  

If you’re ready to take on this challenge and commit to the intensive training, we want to hear from you!

Fantastic Benefits Await You

• As part of the G4S family, you'll unlock a wealth of benefits and offers from our partners and other organizations. From employee assistance through WeCare to RAC cover, and so much more, including:
• Tailored progression, training, and development opportunities.
• Opportunities to engage in meaningful charity work.
• "Refer A Friend" incentives.
• A company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Charity work initiatives: Match-IT and Payroll Giving.
• Confidential Counselling Services.
• 24/7 support specializing in health and medical assistance.
• Exclusive discounts on high street shops and brands, including leading retailers and travel suppliers.
• Complimentary tea and coffee on site.
• A dedicated morale and well-being team to support you
  
  

Apply Now!

Ready to join our dynamic team and make a real difference? We encourage applications from people of all ages and backgrounds

Please contact our recruitment team at [email protected] to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.

We champion diversity, inclusion, and well-being. At G4S ESS, we encourage applications from people of all ages and backgrounds, striving for a workforce that reflects the diverse society we serve. We pride ourselves on being an employer of choice, committed to creating a workplace where everyone feels valued and a sense of belonging.