Order Management Coordinator

Telford

Fulfilment

Full time

Permanent

The Whittan Group is the largest manufacturer of steel storage products in the United Kingdom. Operating through a number of market leading brands; we design, manufacture, and install storage solutions for commercial and industrial environments in the UK and Europe.

Join our dynamic team as an Order Management Coordinator, where you will play a key part in supporting our customers and sales teams by managing the journey of customer orders from start to finish.

Over Time, Your Responsibilities Will Develop To Include

• Receive and manage customer orders directly and or via sales teams or customer’s portals
• Working within the team to control the shared inboxes to ensure emails are actioned appropriately and in a timely manner.
• Be responsible for reviewing and processing customer orders following business guidelines in terms of manufacturing capacities across different factory plants.
• Learn and understand how to recognise when customer’s orders or sales bills of materials and product codes don’t present correctly
• Being able to handle multiple customer orders and queries in progress whilst working on new incoming orders within a busy environment
• Learn how to navigate the SAP system and understand what orders look like, how customer orders and codes present, and to enter them onto the system and recognise what journey they then follow through to completion and invoice
• Comfortable using a broad range of communication styles and choose the most effective way to communicate in various situations
• Update and retrieve information on a variety of customer portals and platforms.
  
  

Required Experience/skills/qualifications

• Minimum A-C in Maths and English
• Basic knowledge of Microsoft office
• Excellent data entry skills
• Good Telephone manner
• Good time management skills
• Ability to multitask and prioritise own workload
  
  

Desirable Skills And Experience

• Working knowledge of SAP
• Full and valid driving licence
  
  

Company Benefits

• Competitive Salary
• 33 days holiday per annum including bank holidays
• Company pension
• Life assurance
• Employee discount scheme
• Medicash Scheme
• Long Service Awards
• Monthly STAR Awards
• Employee Assistance Programme
• Support from Trained Mental Health First Aiders
• Cycle2Work Scheme
• Medicash Scheme
• Flexi Holiday Scheme
  
  

For more information, please contact [email protected]