Operations Support Assistant

Location: London (Holborn)

Working pattern: Full time (Hybrid Working)

About Us

At CDR UK, we are specialists in corporate reputation, supporting some of the world’s most high-profile organisations in navigating complex reputational challenges. Whether it's crisis management, corporate positioning, or long-term stakeholder engagement, we deliver thoughtful, trusted advice that helps our clients protect and grow their reputations. Part of the Accordience Group, we offer the scale of a global network with the collaborative, supportive feel of a specialist consultancy.

Role Overview

We’re now looking for an Operations Support Assistant to join our team in a support role whereby you'll be providing day-to-day business operations and our assisting our senior leadership. If you’re someone who enjoys being the “go-to” person, loves keeping things organised, and wants to be part of a collaborative team environment, we’d love to hear from you.

What You'll Be Doing

Executive Support

• Provide assistant support to the UK Managing Directors, including diary management and making reservations.
• Schedule and facilitate internal and external meetings, including formatting presentations and offering tech support during pitches.
• Coordinate the booking of national and international travel for senior leaders and client teams.

Operations & Office Support

• Manage subscriptions, renewals, and member additions.
• Process payments and invoices (e.g., Addison Lee, conferencing services).
• Collaborate with the Office Manager to ensure smooth day-to-day running of the Holborn Gate office.
• Act as the first point of contact for IT queries from the team, escalating to IT support as needed.
• Oversee IT equipment ordering and stock, and liaise with IT/third parties on any website issues.

Marketing, Events & New Business

• Oversee HubSpot management to maintain accurate and up-to-date records.
• Support with logistics for external events, including site visits, budget tracking, and working with partners.
• Maintain updated new business assets such as bios, client logos, and case studies.
• Format internal and external documents, including pitches and proposals.
• Use Canva to create or edit marketing collateral for internal and external communications (e.g., invitations, branded content).

People & Talent

• Support onboarding and offboarding processes, including scheduling inductions and probation reviews.
• Assist HR in keeping the staff handbook updated.
• Organise ad-hoc team activities, such as leavers’ drinks and ordering cards, gifts, and vouchers.
• Coordinate internal training programmes and ensure smooth scheduling.

ESG Support

• Gather data and liaise with the group to submit ESG reports
• Work with the ESG group to promote internal initiatives such as Plastic Free July, Zero Waste Week, and sustainability talks.

About You

• You are organised, thorough, and enjoy supporting others.
• You are a problem-solver who stays calm under pressure and can juggle multiple priorities.
• You have excellent attention to detail and pride yourself on accuracy.
• You communicate clearly and effectively with colleagues at all levels.
• You enjoy a varied role and take initiative to keep things moving.
• Previous experience in operations, administration, team support, or office coordination would be helpful.
• You’re familiar with tools like Microsoft Office and Canva (or are willing to learn).
• An interest in communications, marketing, or agency life is a bonus - but attitude is what matters most.

And in return…

We believe in rewarding great work and creating an environment where you can thrive:

• Work from Anywhere up to 4 weeks per year.
• 25 Days’ Holiday, increasing by 1 day each year up to 28 days.
• Additional Birthday leave, so you can enjoy a gifted day to celebrate.
• Early Finish Fridays so you can start your weekend at 4pm.
• Enhanced Family Leave, supporting you through life’s milestones.
• Office Perks, including free fruit and breakfast when in the office.
• Employee Assistance Programme (EAP), offering 24/7 wellbeing support.
• Life Assurance, providing peace of mind.
• New Business & Employee Referral Schemes to reward you for bringing in opportunities and talent.

At CDR UK, we’re proud of our collaborative and supportive culture. You’ll be joining a team where your contribution is genuinely valued, and you’ll have opportunities to grow your career while working in a flexible, people-first environment. Additionally, we recognise that to deliver the best work for our clients, we need a diverse range of perspectives and experiences. As an equal opportunities employer, we are committed to ensuring best practice approaches to a diverse and inclusive recruitment process and encourage applications from people of all backgrounds.