Operations Manager - Livingston Designer Outlet

Savills


Date: 3 weeks ago
City: Livingston
Contract type: Full time
Purpose of the Role

  • Maintain constant communication with managers, staff, and vendors to ensure proper operations of the centre.
  • Develop, implement, and maintain quality assurance protocols.
  • Increase the efficiency of existing processes and procedures to enhance the centre.
  • Ensure that operational activities remain on time and within budget.
  • Track staffing requirements, hiring new employees as needed.
  • Using resources effectively to enhance efficiency, deliver high-quality good services, and maximize profit.
  • Reduce costs, increase productivity, and improve customer satisfaction.

Key Responsibilities

  • Responsible for the operational management of the centre, ensuring the smooth running of day-to-day activities and resolution of issues quickly and effectively to maintain a safe and pleasant environment for customers.
  • Liaise with the Centre Manager and surveyor, providing proposals for all existing and new facilities contracts, in order that consistency is achieved and budget and expenditure is managed.
  • Develop and communicate facilities management “Best Practice” and continue to look for new initiatives and changes to develop the business, protect the asset and optimise costs.
  • Develop, implement and review risk management and disaster recovery policies and procedures to ensure the continuing safety and protection of the centre and its occupants.
  • Meet regularly with contractors, such as cleaning, security and on-site maintenance, to ensure standards are maintained and all tenants carry out their maintenance requirements.
  • Develop and maintain close working relations with tenants to facilitate the flow of information and ensure that maintenance requirements and store fittings are managed proactively and effectively, particularly when tenants are introduced to the centre or exiting the centre.
  • Liaise with the security team to ensure the smooth running of day-to-day security, developing and implementing processes and coordinating risk assessment.
  • Organise fire training, drill practice and first aid requirements for the centre, in order to ensure staff are fully conversant with procedures and that health and safety and environmental issues are managed correctly.
  • Manage all utilities services at the centre, such as electricity, gas and water, in order to ensure quality of service, cost-optimisation and best practice implementation.
  • Keep up to date with changes in relevant health and safety, fire and building regulations, ensuring implementation and monitoring of regulations.
  • Recruit, manage, motivate and develop direct reports to ensure that they achieve their potential and that their performance contributes to the achievement of business objectives.
  • Manage the service charge budget and contribute to the annual and 3-year business plans for the centre to ensure cost optimisation.
  • Working closely with the client and wider project teams / consultants on CapEx projects, tenant refits
  • Overseeing operational management of the car park, ensuring operational efficiencies / cost savings to maximise NOI.
  • Delivering ESG initiatives in line with the ESG strategy

Skills, Knowledge And Experience

  • Customer Focus in a retail environment
  • Operational Efficiency & Budget management
  • Technical expertise / project management experience
  • Communication and Listening
  • Leadership
  • Teamwork
  • H&S compliance & governance

Working Hours - Monday to Friday, core hours 9am to 5.30pm, however weekend / late night hours required depending on rota.

Salary - DoE

Please see our Benefits Booklet for more information.

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