Operations Manager - Castlepoint Shopping Centre

Purpose of the Role

The Operations Manager is to ensure the overall smooth running of the centre, including the recruitment and training of all staff whilst maintaining a safe and pleasant environment for our customers through the monitoring of Health & Safety systems and the promotion of best practice throughout all tasks.

Key Responsibilities

• Collate and check all routine invoices and approve within agreed limits.
• Issue purchase orders for non-routine expenditure.
• Liaise with tenants to ensure compliance with Tenants Handbook with regards to shop fascia lighting, shop front cleanliness, refuse management, key holders and Health & Safety compliance.
• Supervise service contracts and maintain up-to-date records of all work carried out by outside contractors.
• Report on data sets including but not limited to ESG initiatives, waste and energy management, ISO 14001 accreditation.
• Always ensure compliance with operational standards.
• Conduct audits with third party contractors and work with them to improve their scores.
  
  

Safety & Security

• Ensure that the day-to-day running of the centre is carried out effectively and efficiently, that the personnel working for contracted staff aid where necessary.
• Ensure that all contract personnel complete duties to the highest standard and are well presented.
• Ensure service areas are in a clean, tidy and secure condition and control vehicular traffic in these areas.
• Ensure all accidents and near misses are recorded and serious incidents occur.
• Attending all serious incidents within the centre.
• Ensure that fire and health and safety regulations are adhered to in all parts of the Centre by inspection, checking the signs, advising on defects, improvements required, etc.
• Monitor and maintain Health and Safety Records in accordance with the frequency required by the site Health and Safety manual.
• Walk the public areas on a regular basis throughout the day checking on cleanliness, maintenance, landscaping etc, escalating to associated contractors are tasked to complete any identified issues.
• Ensure compliance with all statutory requirements and codes of practice, health and safety requirements.
• Work with contractors to ensure they maintain overall control of the security operations, paying regards to incident response and customer care.
• Liaise with tenants and the Police in all matters of security affecting the centre, tenants, public safety and security.
• Ensure that all insurance risk control requirements and, where appropriate, recommendations, are undertaken.
• Ensure that daily checks are undertaken of the common areas within the centre and that all necessary remedial works are undertaken within a reasonable period. Where remedial works are required immediately, the area in question must be cordoned off and made safe for all visitors, tenants, etc.
• Ensure that all health and safety and insurance details are updated and kept on site in respect of the retained contractors.
• Ensure that Health and Safety policy is always complied with.
• Control and monitor the keys to the centre.
  
  

Operations

• Ensure associated contractors are always maintaining the centre to the highest standard.
• Minimising the liability risk exposure of the owner.
• Ensuring that all plant and machinery are fully maintained and that all health and safety details of the contractors are available on site.
• Ensuring that the agreed specification for each contractor is adhered to and obtain appropriate method statements.
• Considering and reporting all items of repair, improvement and replacement to the managing agents.
  
  

Enquiries

• Deal with enquiries by telephone, personal visits from tenants, contractors, the public, or whoever may have reason to make contact.
  
  

Public Relations

• Establishing and developing good relations and partnerships with various authorities and local agencies, notably: -
• Local authority
• Police
• Fire brigade
• Public transport providers
  
  

Promotions

• Work with the Centre’s marketing agency to ensure that all promotional activities are carried out with due care and attention to the health, safety and welfare of staff, customers and occupiers.
  
  

Marketing & PR

• Assist the Marketing Manager, as and when required, particularly but not limited to event management.
  
  

Staff

• Working with all centre management staff and contractors towards achievement of their goals.
• Identifying and implementing training and development programs and pursuing suitable training solutions.
• Maintain a applicable level of communication with the Centre team.
• Ensure that both in-house staff and contractors are appropriately presented at all times.
  
  

Quality Assurance

• Adhering to all quality assurance requirements.
  
  

Skills, Knowledge And Experience

Candidates will be required to demonstrate the following:

Essential

• Experience in the provision of maintenance services to a busy environment visited by members of the public.
• Experience in Management of security, cleaning and maintenance staff.
• Experience in setting up and administration of detailed record keeping systems.
• Knowledge and/ or experience managing services to an agreed budget.
• Able to work on own initiative and meet tight deadlines.
• Excellent communication skills.
• Willingness to adopt a flexible approach to working patterns in order to respond to the changing needs of a retail environment.
• IOSH Managing Safety Health & Safety qualifications or higher.
• Applicable formal qualification is building management, e.g. Diploma in Facilities Management
  
  

Desirable

• Operational experience within the retail sector at supervisory / managerial level.
• Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
• Experience of completing the role under extensive refurbishment conditions.
• First Aid qualifications.
• Liaison with Police, Fire and Government Enforcement office.
  
  

Working Hours - 40 hours per week based over five days. The role also necessitates in being part of the duty management rota to cover some weekends.

Salary - DoE

Please see our Benefits Booklet for more information.