Operations Manager
Topgolf
Date: 2 weeks ago
City: Chigwell
Contract type: Full time
How You’ll Do It
- Supervise the Department Managers and their teams in providing best-in-class service
- Coach and develop their direct reports and the team
- Drive Associate engagement
- Uphold operating standards and drive Guest and team safety and satisfaction
- Hold leaders accountable for managing venue operations
- Hold departments accountable for budgets and spending
- Forecast and control sales and expenses
- Delegate and follow-up on the completion of tasks
- Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Courage and Caring
- Interact with Guests to check on the quality of their experience
- Leverage business metrics and trends to drive performance and to maximize profit and revenue
- Cultivate relationships with community leaders and organisations to ensure strong connections
- Significant experience in a high volume restaurant, hotel or leisure management setting at an Assistant General Manager or General Manager level
- University Degree or equivalent experience
- Excellent communication, time management and organisation skills
- Ability to work on a team
- Energy and enthusiasm
- A high level of self-awareness, receptivity to change and integrity
- Availability to work varied shifts, including evenings, weekends and holidays
- Ability to obtain required licenses and certifications for your location
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