Operations Manager

Topgolf


Date: 10 hours ago
City: Chigwell
Contract type: Full time
How You’ll Do It

  • Supervise the Department Managers and their teams in providing best-in-class service
  • Coach and develop their direct reports and the team
  • Drive Associate engagement
  • Uphold operating standards and drive Guest and team safety and satisfaction
  • Hold leaders accountable for managing venue operations
  • Hold departments accountable for budgets and spending
  • Forecast and control sales and expenses
  • Delegate and follow-up on the completion of tasks
  • Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Courage and Caring
  • Interact with Guests to check on the quality of their experience
  • Leverage business metrics and trends to drive performance and to maximize profit and revenue
  • Cultivate relationships with community leaders and organisations to ensure strong connections


What We’re Looking For

  • Significant experience in a high volume restaurant, hotel or leisure management setting at an Assistant General Manager or General Manager level
  • University Degree or equivalent experience
  • Excellent communication, time management and organisation skills
  • Ability to work on a team
  • Energy and enthusiasm
  • A high level of self-awareness, receptivity to change and integrity
  • Availability to work varied shifts, including evenings, weekends and holidays
  • Ability to obtain required licenses and certifications for your location

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