Operations Manager

Join ARC Blackburn as our new Operations Manager and help lead a charity supporting people seeking asylum and refuge. This is your chance to combine hands-on leadership with a deep commitment to social justice in a frontline, community-led environment.

We’re looking for an experienced, compassionate, and highly organised Operations Manager to oversee the daily operations of ARC Blackburn and support the delivery of high-quality, person-centred services. You’ll lead our staff team, manage our internal systems, and ensure our services run smoothly, safely, and in line with our values.

ARC Blackburn has been a trusted source of support for people seeking sanctuary since 2004. Based in the heart of Blackburn, we provide casework support, social activities, English classes, volunteering opportunities, and advocacy – with a strong emphasis on lived experience and community involvement. This is an exciting time to join us as we grow our impact and continue building a strong, inclusive organisation.

About the Role

• Position: Operations Manager
• Location: Wesley Hall, Feilden Street, Blackburn BB2 1LQ (office-based, with some travel locally)
• Hours: Full-time, 37.5 hours per week (occasional evenings/weekends)
• Salary: £34,000
• Contract: Fixed term – 3 years (with the potential to extend, subject to funding)
• Reports to: CEO

Key Responsibilities

• Lead ARC’s day-to-day operations and service delivery
• Line-manage the staff team and support their development
• Oversee internal systems including HR, finance, and facilities
• Ensure compliance with safeguarding, GDPR, and health & safety
• Maintain financial records, monitor budgets, and support small fundraising activities
• Collaborate with the CEO and Board of Trustees to deliver on strategic goals
• Build and maintain strong relationships with partners
• Champion equality, inclusion, and trauma-informed practices in all areas of work

Who We’re Looking For

We’re seeking someone who thrives in a people-centred, fast-paced environment and who brings both attention to detail and a genuine passion for supporting displaced communities.

How to Apply

• Via CharityJob, please send us your CV along with a short cover letter telling us why you’re interested in the role and how your experience matches what we’re looking for (maximum two A4 sides, minimum font size 11).
• Download the Recruitment Pack to learn more about the role and the person specification.
• Closing date: Monday 25th August at 10:00am.
• Applications will be reviewed as received, and interviews may take place before the closing date – early applications are encouraged. As part of the first stage, we may invite applicants to a short video call to explore your experience and interest in the role (note: this does not guarantee shortlisting).