Operations Manager

A fantastic business that prides itself on offering a warm, caring environment where you can safely leave your dog is looking for a people:focused, hands:on and commercially driven Operations Manager with experience of running a licensed business. This is a leadership role of a high growth SME which offers a clear path to a Managing Director, position, and that plays a crucial part in the growth strategy : with a second site opening this year and 2 more planned for 2026.

What's in it for you?

: Base Salary: Up to GBP 50,000 per annum, based on experience + car allowance.

: On:Target Earnings (OTE) Bonus: GBP 75,000 : Performance:based structure with clear targets.

: Opening New Sites Bonus

: KPI Performance Bonus: Based on key business metrics, including revenue growth, customer satisfaction, and operational efficiency.

: Staff Retention Bonus: Linked to maintaining a maximum 5 staff turnover.

: Daycare Recurrent Retention Bonus: Performance:based incentive for maintaining customer retention.

: Budget Control Bonus: Linked to effective management of labour costs and overall site expenditure.

: Site Review and Complaints KPI Bonus: Rewarding strong performance in customer satisfaction and site management.

Your Responsibilities As Operations Manager

Leadership and People Development:

: Recruit, train, coach, and mentor managers and team members, fostering a caring, positive, engaged, and high:performing culture.

: Lead and support site managers, ensuring smooth operations and strong team morale.

: Motivate and manage the front office, sales, customer service, and marketing teams to consistently achieve monthly turnover targets.

: Hold regular team meetings, ensuring open communication, collaboration, and continuous development.

Operational And Compliance Management

: Oversee all aspects of running licensed premises, ensuring full legal and regulatory compliance.

: Maintain high standards across all sites in licensing laws, health and safety, and operational best practices.

: Manage budgets for labour, training, maintenance, cleaning, uniforms, and other operational costs.

: Take full ownership of maintenance and repairs across all locations.

: Ensure all departments have the tools, training, and support needed to perform at their best.

Performance And Reporting

: Monitor and report weekly KPIs across sites, identifying areas for improvement.

: Ensure all business areas are performing efficiently and meeting strategic objectives.

Growth And Business Development

: Play a key role in delivering the company's growth strategy, leading the successful opening of new sites.

: Manage recruitment, training, procurement, and budgets for new locations.

: Drive business growth initiatives, improving customer experience, revenue, and operational efficiency.

We're Looking For An Operations Manager With

: A people:first results driven leader who can inspire, develop, and support teams.

: Proven experience hiring, managing and retaining small teams (less than 50 employees) with 2 or more departments or site managers

: Grounded collaborative individual that can think methodically and communicate in a straightforward manner

: Experience of working in regulated environments ensuring full compliance

: Passionate about dogs and passionate about creating a positive team culture.

If you are a people:driven leader with a passion for operational excellence and business growth, we'd love to hear from you

for this role as Operations Manager, please click apply online and upload an updated copy of your CV.

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