Operations Manager

Operations Manager - London or Chichester

What can you expect?

The role of the Operations Manager will be to support the MMB business on operational initiatives which deliver business strategy as well as tactical run the business activities to support delivery of business goals and outcomes. The role will work across all aspects of business operations - clients, people, finance, and process.

What's in it for you?

• Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
• We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
  
  

We will rely on you to:

• Supporting business segment leaders and other senior specialists in the execution of agreed strategic and tactical initiatives that drive and deliver desired metrics, business goals and outcomes that align with the overall business strategy.
• Driving and delivering data analytics and metrics reporting for segments and specialist areas. Managing data and reporting requests and proposing areas for improvement.
• Supporting the MMB financial and revenue recognition processes
• Supporting decision making through data analysis and making recommendations for changes that drive positive improvements in the business.
• Delivering plans against target deadlines and business objectives and applying project and change management best practices.
• Ensuring that the roll-out of initiatives and ongoing execution meet the quality standards and benefit realisation expectations and identify opportunities for process improvements to share with the broader community.
• Facilitating the communication of lessons learned as part of implementation efforts and sharing insights within a functions as well as to the broader team of Operations Managers.
• Ensuring operational processes are communicated effectively to parties responsible for technical development and implementation.
• Helping to develop and deliver training and supplemental materials.
  
  

What you need to have:

• Ability to communicate and engage well with stakeholders at all levels, tailoring the message appropriately to meet the target audience.
• Strong attention to detail when working on required deliverables.
• Ability to manipulate, question and interpret large data sets and make recommendations for positive change to drive business behaviour, process, or system change.
• Project Management experience – able to manage project scope and deliverables ensuring project completion within budget and on time
• Ability to build and strengthen interpersonal relationship with clients, colleagues, and teams
• Strong communication skills – able to shares experience and knowledge across a team and the wider business and supports ongoing learning and development
• Expand and utilises network to support business growth
• Understanding of the tools and resources available to deliver business efficiencies.
  
  

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 colleagues are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected]

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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