Operations Delivery Manager

Salary: up to £73,000 DOE

Work Life Balance: Hybrid, 2 days per week at our Northampton office

Candidate Journey: Our goal is to reply to applications within 3 working days. Additionally, we make sure to acknowledge, evaluate, and respond to all applications as a way of showing our appreciation for your time and effort in applying to us.

Interview Process:

• Introductory call with a member of the recruitment team
• 1 hour competency based interview with the Hiring Manager
• Meet with the wider team/final questions
  
  

Are you an experienced Operations Delivery Manager? Look no further! Staysure is your passport to an extraordinary career journey.

Role overview:

Our Operational Delivery Manager will be accountable for translating our outcomes and strategic initiatives from ideas into reality. We are recruiting a Delivery Manager who will be responsible for various projects aligned to the following;

• Re-mapping our end to end customer journey – and implementing changes to drive a back to basics approach, ensuring that each component of the customer journey drives us forwards to align to our aspirations of making it easy for customers.
• Growth, simplifying our approach to process (reviewing our systems, our scripting and compliance asks), supporting the commercial and marketing teams, being accountable for driving change to increase conversion and margin performance.
• Efficiency, identifying and implementing opportunities to reduce demand, remove cost and increase our usage of technology to simplify the lives our colleagues.
• Innovation, maximizing the return our new technology platforms to implement market leading tools to support better outcomes.
• Enablers – supporting initiatives that drive the change in culture we want to see across the group and landing a thought process of ‘digital first’
  
  

Essentials:

• Proven background and experience of delivering multiple projects successfully, including change across operational areas, IT and general processes
• A roll your sleeves up and get stuck in kind of attitude – we are not looking for project managers in these roles.
• Demonstrable curiosity to challenge the status quo and make things happen
• A strong knowledge of operational and risk management principles and practices
• Stakeholder Management
  
  

Bonus skills you may pack in your suitcase:

• Insurance industry or similar sector experience
  
  

We’re assembling a diverse team, where skills, not checkboxes, reign supreme, regardless of race, religion, sex, sexual orientation, gender identity or disability. Our compass points to inclusion.

Staysure Group welcomes all new starters with open arms, providing training, development opportunities, and great benefits.