Operations Coordinator

Join a leading global technology company as an Premier Partner Experience Operations Support on a 12 month contract, remote working (must have rights to work in the UK) paying £31.25 – £35.10 p/h PAYE + holiday pay

In this exciting role, you will be directly supporting partners and shaping exceptional experiences that drive success. Become a key player in minimizing operational friction and ensuring seamless interactions between partners and platforms. This is your opportunity to make a real difference in a fast-paced, dynamic environment.

As an Premier Partner Experience Operations Support, you’ll be the go-to person for partners, providing top-notch support and troubleshooting complex issues. You will identify trends, provide feedback to cross-functional teams, and optimize processes to enhance the partner experience. This role offers a unique blend of problem-solving, relationship management, and process improvement.

What You’ll Do

• Provide exceptional support to partners, acting as the primary point of contact for operational issues.
• Respond to partner inquiries regarding product features, bugs, and other concerns.
• Troubleshoot intricate issues and effectively communicate partner pain points to drive resolutions.
• Identify and analyze trends in partner issues, providing valuable feedback to cross-functional teams.
• Develop and implement processes to optimize the partner experience.
• Improve support workflows and contribute to the development of a central knowledge base.
• Train new team members on workflows, processes, and internal tools.
  
  

Must-Have Qualifications

• Experience in operations, customer support, technical support, or account/partner management.
• Proven expertise in issue resolution, with a track record of delivering timely and effective solutions.
• Proficiency in Excel and/or basic data analysis tools.
• Ability to navigate complex and ambiguous situations.
• Excellent written and verbal communication skills.
• Strong attention to detail, proactive approach, and a growth mindset.
• Fluency in English in a business environment.
• Flexibility to occasionally accommodate meetings outside of standard working hours for cross-regional collaboration, adjusting daily schedule as needed to maintain a standard 8-hour workday.
  
  

Nice-to-Have Qualifications

• Experience in video content operations, broadcast operations, entertainment, or related fields.
• Understanding of the Live broadcast environment.
  
  

Client Description

Our Client is the largest social media company in the world. They have substantial B2B and B2C advertising and media platforms, as well as a nonprofit initiative. With the mission of bringing people together, they now boast over 2 billion users, and are rapidly developing as they influence the world around us.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.