Operations Coordinator
Leep Utilities
Date: 1 week ago
City: Salford
Contract type: Full time
Department: Business Operations
Reports to: Business Operations Support Manager
Salary: up to £25.5K DOE
Location: Manchester / Hybrid
The Opportunity
The role of the Operational Coordinator is to provide support in the day-to-day functions in the operations of the business.
Key Responsibilities
At Leep, we believe in stable growth and putting our people first. Our 5-year strategic growth plan gives us stability today and prepares us for the future, while nurturing a strong collaborative and supportive culture.
Our benefits include:
At the forefront of everything we do:
Safety, Customer, Promise, Accountability, Reliability, Respect, Flexibility
Equal Opportunities
Leep Utilities is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment. We do not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. If you require any appropriate accommodations during the application or interview process, please let us know.
Reports to: Business Operations Support Manager
Salary: up to £25.5K DOE
Location: Manchester / Hybrid
The Opportunity
The role of the Operational Coordinator is to provide support in the day-to-day functions in the operations of the business.
Key Responsibilities
- Ensure the smooth and timely delivery of client and internal requests, including processing C2 forms, Points of Connection (POC) requests, and CONS29 Drainage & Water Searches.
- Act as a central point of coordination, monitoring shared mailboxes and ensuring queries and documents are directed efficiently to the right teams.
- Produce clear, insightful reports - including weekly and monthly RRD summaries - for senior stakeholders, enabling informed operational and strategic decisions.
- Take ownership of key industry processes, including maintaining accurate MPAN records and managing meter registrations, updates, and de-registrations using the MPRS system.
- Collaborate across teams, working closely with colleagues in Asset Management, Business Administration, and wider departments to implement effective processes and maintain high-quality service delivery.
- Adapt to evolving business needs, offering proactive support across the team and stepping in where required to maintain continuity and cover during absences.
- You’re an organised, detail-focused individual, able to manage multiple tasks without losing sight of the bigger picture.
- You're a confident communicator, comfortable engaging with colleagues across all levels of the business and representing the team with professionalism and clarity.
- You’re highly proficient with Microsoft Office, especially Excel, and capable of presenting data in a way that’s easy to understand and act upon.
- You thrive in a fast-paced environment, able to adjust your priorities quickly when urgent matters arise.
- Experience working with MPANs or MPRS is desirable.
At Leep, we believe in stable growth and putting our people first. Our 5-year strategic growth plan gives us stability today and prepares us for the future, while nurturing a strong collaborative and supportive culture.
Our benefits include:
- Salary which aligns to your experience and skillset
- 25 days paid holiday + bank holidays
- An additional day off to celebrate your birthday
- Annual discretionary bonus
- Company pension plan
- Health Cash plan through Westfield Health
- Option to purchase additional holiday days through our Holiday Buying Scheme
- Engagement committee with events throughout the year, including Christmas Party, Summer Party and individual team socials
- Paid professional memberships relevant to your role and access to professional development opportunities
At the forefront of everything we do:
Safety, Customer, Promise, Accountability, Reliability, Respect, Flexibility
Equal Opportunities
Leep Utilities is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment. We do not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. If you require any appropriate accommodations during the application or interview process, please let us know.
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