Operations Analyst

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.

You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Are you ready to take the next step in your career with one of the world’s leading insurance brokerage, risk management, and consulting firms?

We are seeking a proactive Operations Support Specialist to become part of our Partner Assurance Team in Chelmsford!

The Partner Assurance Team plays a vital role in onboarding new trading partners, managing agreements, governing trading relationships, and handling complaints. As part of the Operations function, the team is a key player in Gallagher’s “first line of defence” within our three-tier governance framework.

In this position, you will play a key role in aiding the team, guaranteeing the timely provision of services to clients within and beyond the organisation. You'll advocate for guidelines, improve processes, and support the ongoing improvement of our operations. This is a varied and dynamic role where you’ll have the chance to create a real impact.

How You'll Make An Impact

• Deputise for the Operations Manager in meetings and projects.
• Provide operational support to the four teams within Partner Assurance.
• Coordinate processes managed by the Gallagher Centre of Excellence (GCoE), including MI/data analysis, quality assurance, and process transfers.
• Use MI and data to identify areas for improvement, resource planning, and forecasting.
• Ensure all processes are detailed, adhered to, and kept up to date.
• Maintain and improve contract records and reporting capabilities.
• Find opportunities to automate and improve existing processes.
• Manage and coordinate cross-team matters, encouraging a "one team" mentality.
• Act on feedback from collaborators to improve service quality.
• Support projects involving regulatory changes, internal process updates, and mergers/acquisitions.
• Establish and maintain positive connections with internal and external collaborators.
• Stay informed about the UK regulatory framework that is relevant to your position.
  
  

About You

• Knowledge of trading partners within the insurance industry (preferred).
• Strong verbal and written communication skills, including active listening.
• Ability to handle large and complex workloads.
• Quick learner with the ability to deliver high-quality results within tight timeframes.
• Practical problem-solver with a hands-on approach to achieving business outcomes.
• Strategic problem solver who considers the bigger picture and takes a proactive approach.
• Self-starter who works well independently but knows when to seek support.
• Committed to encouraging a positive business culture and behaviours.
• Eligible to work in the UK.
  
  

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance
  
  

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…
  
  

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [email protected] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.