Onsite Service Engineer

Your role...

In this mission, you are the face to our customers. You will help to manage our growth in our service business by delivering excellent work, strong customer commitment, and engagement. You ensure that the customer’s expectations are met every time. You consult the customers and provide timely service support for technical problems, monitoring, testing, and demonstrations either on-site or remotely through high-tech tools.
This has a positive effect in minimizing downtime, reducing costs, or promoting our product capabilities in the case of a test or demo.
Please find an outline of specific tasks as below;

• Undertakes all maintenance activities (including installation and commissioning) of Edwards products in line with Edwards global standards, whilst ensuring complete customer satisfaction.
• Provides front-line support for key field service activities at OEM site and customer sites ensuring a strong focus on customer satisfaction.
• Conducts basic faultfinding and troubleshooting support to resolve or escalate issues within the agreed contractual timeframes in order to meet customer expectations.
• Conducts all field service activities within the boundaries of all applicable regulations, policies and procedures to ensure organisational, safety and health obligations are met.
• Adheres to all relevant aspects of the risk control elements.
• Provides detailed and accurate feedback on activities and compiles clear and concise reports for submission to the line manager and/or technical support to enable informed decisions to be made to resolve product issues.
• Undertakes routine stock audits and take responsibility for ordering and booking of spares for site stock.
• Undertakes the set up, operation and maintenance of software products and monitoring platforms.
• Uses Edwards processes and operating platforms to accurately capture service related information as determined by the scope of responsibility for the creation of field service notifications and orders, through to completion.
  
  
  

What We Expect From You...

We know that passionate people provide the best service, hence attitude is the key criteria for us. You describe yourself as a proactive, engaged, driven person, eager to be the face to the customer and represent Edwards and Atlas Cocpo Vacuum.

• Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, whilst working in alignment with Edwards strategies and processes
• Self-directed, with the ability to understand and resolve problems aligned with job responsibilities and escalates through the appropriate channels when required
• Proactively seeks customer feedback and asks questions to understand customer‘s business
• Ability to share technical expertise and knowledge and provide coaching to less experienced team members
• Collaborates and supports with team members to deliver company objectives
• Complies with all applicable laws, policies and standards to ensure organisational, safety and health obligations are met
• Good written and verbal communication skills. Proficient in home country language, a basic command of written and spoken English is required
• Able to use computer software to record data and write reports
• Can understand and intepret technical documentation relevant to work e.g. technical drawings
• Education level: University or formal qualification in a mechanical, electromechanical or an electronics discipline
• Previous field service experience in a relevant or related industry, ideally customer facing
• Pro-active and able to work independently while reporting remotely to the Operations Manager
• Occasional travel to customer sites and workshops / offices within the CC territory as required
• Very good knowledge of MS Office, comfortable using SAP platforms with desire and aptitude to learn new systems
• Excellent communication skills
• Fluency in English is essential.
• Valid driver‘s licence
• Live within a 25 miles radius of Abingdon
  
  
  

What You Can Expect From Us...

• At Edwards and Atlas Cocpo Vacuum, we believe in challenging the status quo, always looking for ways to improve things.
• Our cutting-edge technology and great ideas allow us to innovate for the future and service is one of the strategic growth pillars for the Group.
• We offer a wide range of career opportunities within the Atlas Copco Group, out of which 5 are from specific service divisions.
• We believe it is passionate people who make things happen.
• As a service engineer you are seen as a brand ambassador and our face to our customers.
• We invest in your development and give you many training and learning opportunities.
• With us, you lead your own career path and you are empowered to act.
• We give the highest flexibility when it comes to working conditions.
• We give you freedom with accountability and a variety of tasks you are independently working on.
• We ensure that you feel part of a team and provide good network opportunities.
• By travelling around you will see new places and meet a lot of new people, Edwards is a global company with customers all around the world.
• We trust in fair and attractive compensation package and benefits package.
  
  
  

Benefits and perks - rewarding you:

My Pay: We empower you to reach your full potential in your role and reward you with your salary and a discretionary bonus to ensure your performance is rewarded in a fair way. We care for our people, value diversity and inclusion, and ensure our offering is relevant, transparent, and attractive.

My wellbeing: We have a number of services and programmes to help you be the best you can be.

• 25 days holiday plus bank holidays.
• Employee assistance programme.
• Health cash plan.
• Pension employer contributions up to 8%.
• Enhanced maternity pay.
• Life assurance - 4x salary
• Electric car lease scheme via salary sacrifice.
• Ride to work scheme via salary sacrifice.
• Discounted Pure Gym membership.
• Free Fiit app.
• Recognition and service awards.
• Upskilling opportunities around physical, mental, social, and financial wellbeing framework.
• Paid Volunteering Days.
  
  
  

My future: Opportunity to help shape the future of our global workforce.
We are a culture-first organisation, relying on passionate and capable people with a growth mindset. We believe there is always a better way of doing things, so we will always inspire you to take charge of your career and personal development, so you continuously learn and grow.

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.
Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.