On Board Revenue Manager (Retail Concessions)

Job Description

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but relevant skills, we’d love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.

The Role

Responsible for generating revenue for retail concessionary business partners (concessions) across P&O Cruises and Cunard. Working collaboratively to increase revenue and deliver outstanding guest experience. Engaging with key stakeholders across both brands to ensure the concession’s proposition is aligned to brand identity and target market. To execute the business plan, as defined by the Senior Manager, to ensure growth. Oversee the execution of commercial initiatives and review commercial results. Seek direction from the Senior Manager and Director of Retail Concessions in all aspects related to On Board Revenue (OBR) concessions.

You will:

• Support the delivery of the wider strategic goals as defined by the Senior Manager
• Present OBR concession’s business plans to P&O Cruises and Cunard, guest experience and commercial leadership
• Build relationships with senior management across concession partners; ensuring P&O Cruises and Cunard are represented at the highest level to maximise sales
• Review and monitor performance across both brands – taking appropriate action to address under performance
  
  

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK07 and is offered on a full-time permanent basis, with hybrid working in our Southampton office, including up to two days from home.

About You

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

• Experience of working in a large commercial business to include strong acumen in managing budgets, forecasting and revenue performance
• Experience of leading on the delivery of strategic plans/projects and initiatives
• Experience of working collaboratively and communicating with multiple stakeholders across varying levels and channels
• Track record of working in a fast past environment with an ability to remain agile and deliver to tight deadlines
• Attention to detail and ability and strong communication skills
• Solution focused attitude to problem solving
• Excellent interpersonal skills
  
  

Being part of our team has its advantages…

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.

• A friendly welcome with help settling in
• Home and office-based hybrid working (up to 2 days from home)
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Annual bonus
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Recognition scheme with prizes and awards
• Employee Discounted Cruising plus Friends and Family offers
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
  
  

Please note: Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications once this happens.

#Job Functions: Business Development; Product Management; Project Management;

About Us

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.