Occupational Health Support Advisor
Betsi Cadwaladr University Health Board
Date: 3 weeks ago
City: Rhyl
Contract type: Full time
Job Overview
The primary purpose of the role is to provide guidance should employees require support, report absent from work, or facilitate conversations to help individuals remain in work as part of a self-referral advice line. The post holder will promote recovery at the earliest opportunity, thereby helping to prevent long-term ill health and actively promote positive workplace health and wellbeing. The role also provides a key support to the staff health and wellbeing programme, focussing on preventative and proactive engagement across the organisation.
Main duties of the job
The post holder will be responsible for receiving incoming telephone calls and e-mails from employees seeking advice, information and help on a variety of health and wellbeing related issues. Following algorithms, the post holder will have the ability to triage and determine best outcomes for staff using a range of health intervention options.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications / Skills
Essential criteria
Essential criteria
The primary purpose of the role is to provide guidance should employees require support, report absent from work, or facilitate conversations to help individuals remain in work as part of a self-referral advice line. The post holder will promote recovery at the earliest opportunity, thereby helping to prevent long-term ill health and actively promote positive workplace health and wellbeing. The role also provides a key support to the staff health and wellbeing programme, focussing on preventative and proactive engagement across the organisation.
Main duties of the job
The post holder will be responsible for receiving incoming telephone calls and e-mails from employees seeking advice, information and help on a variety of health and wellbeing related issues. Following algorithms, the post holder will have the ability to triage and determine best outcomes for staff using a range of health intervention options.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications / Skills
Essential criteria
- GCSE English
- NVQ level 3 or equivalent experience
- Customer service experience
- Excellent IT skills
- ECDL
- NVQ / BTEC in call handling
- Microsoft office proficient
- Data reporting experience
Essential criteria
- Excellent communication skills
- Welsh speaker
How to apply
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