NOC Lead - Active SC

W3Global


Date: 3 weeks ago
City: Cheltenham
Contract type: Contractor
Qualifications/Requirements

  • UKSV SC Clearance.
  • Strong Network Data and Security knowledge. CCIE Level networking knowledge.
  • Strong knowledge of configuring router, switches, and firewalls.
  • Prior experience of NoC /Incident Handling and supporting Network technologies such as routing/switching, firewalls, load balancers, and proxies that underpin multiple data centres. Includes OEM such as Cisco, Fortinet, Checkpoint and F5.
  • Experience working with alerting and monitoring tools such as Cisco Catalyst Centre, Pressler PRTG, Nagios etc.
  • Experience with packet analysis and low-level troubleshooting.
  • Experience working with any ITSM tool such as Service Now.
  • Strong verbal and written communication skills.
  • Role includes P1 Operational on-call support, subject to scheduling.

Essential Responsibilities

  • Operational support of Network environments across two UK Data Centres and six manufacturing sites across south of England.
  • Support in-house ticket analysis, workgroup management and escalations.
  • Support Service utilities that underpin regional IT operations, including Monitoring & Alerting products.
  • Technically support any requirements across the Cyber Security, Application, and Infrastructure groups in region.
  • Follow and promote change control processes to ensure compliance and protect service.
  • Follow asset management processes in region and improve CMDB accuracy.
  • Document and control Standard Operating Procedure (SOP's) for IT processes.
  • Quickly able to technically analyses, diagnose, and resolve technical operational incidents and requests.
  • Customer first delivery. Resolve issues with a desire to maintain service uptime & performance.
  • Promote and demonstrate an "Automation First" thinking. Deliver best fit use cases for automation.
  • Collaboration with other teams across Linux, Windows, and DB teams.

Desired Characteristics

  • Demonstrate technical understanding of DC Architecture, Infrastructure, and service management.
  • Experience with enterprise network design and architecture including HLD and LLD creation and presentation of solutions to an approval board.
  • Experience with network automation tooling and techniques.
  • Experience with Load Balancers and proxies.
  • SoC Experience and some understanding of WAF and Firewall logs etc.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Senior DevOps Engineer - Defence

IBM, Cheltenham
1 week ago
IntroductionAt IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK.A career in IBM CIC means you’ll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to...

Commis Chef

Young's Pubs, Cheltenham
3 weeks ago
The Bell Inn sits proudly on the periphery of Stow-on-the-wold, one of the gems in the Cotswolds. Steeped in history the town is the perfect location from which to explore both the stunning countryside and charming towns around every corner.The Inn is 350 years old approx; we aim to provide the very best in offering great food and premium service...

Social Content Creator

PinPoint Media, Cheltenham
3 weeks ago
We're looking for an agile and exceptional Social Content Creator who lives and breathes social - you will know the platforms, the formats, the trends. You’ll be the ideas person and the creator—bringing campaigns and always-on content to life across TikTok, Instagram, YouTube Shorts, and beyond. From spotting the next trend to viral videos, you’ll thrive in the fast-paced, ever-changing...