Network Operator

Role Overview

This pivotal position is focused on overseeing and maintaining the company’s electric vehicle charging network to ensure it operates reliably and efficiently. The role involves monitoring system performance, interpreting operational data, managing maintenance and change activities, and providing continuous support to maintain a 99% uptime target in line with public charging standards.

Main Duties & Responsibilities

Reporting to the Network Operations Manager, the successful candidate will:

• Network Oversight: Manage and coordinate fault reports across the charging infrastructure, ensuring effective tracking, prioritisation, and resolution of technical issues.
• System Performance: Continuously observe site performance metrics, analysing data to detect patterns and take corrective action when performance deviates from targets.
• Maintenance Coordination: Oversee scheduled and unscheduled maintenance, working closely with service partners to ensure timely and compliant delivery of works.
• Incident Resolution: Identify, troubleshoot, and resolve network faults, ensuring incidents are logged, investigated, and closed efficiently.
• Change Implementation: Support the introduction and validation of system or process changes across the charging network.
• Record Keeping: Maintain detailed documentation for incidents, maintenance activities, and configuration changes within the internal tracking system.
• Escalation Handling: Escalate complex or unresolved problems to relevant teams or suppliers when necessary.
• Knowledge Management: Contribute to developing and updating internal documentation to capture recurring technical issues and best-practice resolutions.
• Project Involvement: Provide operational support for optimisation initiatives, including rollout of new monitoring or asset management tools.
• Supplier Liaison: Communicate with contractors and third parties to ensure progress on open actions and adherence to agreed service levels.
• Reporting & Analysis: Generate and interpret regular performance and trend reports (e.g., via Power BI) to identify risks, inefficiencies, or opportunities for improvement.
• Customer Focus: Champion initiatives aimed at improving customer experience and increasing utilisation of the charging network.
• Company Growth Support: Contribute positively to the company’s evolving operations and promote a collaborative, forward-thinking culture.
  
  

Skills & Experience Required

• Technical Knowledge: Familiarity with network communication standards (such as OCPP or OCPI) is beneficial, along with an understanding of ITIL principles in incident and problem management.
• Fault Diagnosis: Capable of identifying and resolving fundamental network or hardware issues.
• Analytical Ability: Strong analytical and organisational skills, with the capacity to interpret data and manage multiple priorities effectively.
• Communication: Excellent written and verbal communication skills; confident when engaging with technical and non-technical stakeholders.
• Customer Orientation: Committed to delivering a high standard of service
• Technical Tools: Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Word, and Power BI.
• Continuous Improvement: Keen to identify and implement process and performance improvements within the operational environment.