Neighbourhood Services Team Leader

We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!

We are looking for a talented Neighbourhood Services Team Leader to join our team in Portsmouth covering our South Hampshire patches. This a 12-month fixed term contract position, working 37 hours per week with a minimum of 20% of this to be office based to promote collaboration and team working within the Neighbourhood Services team and other colleagues across the business.

Want to know what we can offer you?

• 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
  
  

Here’s The Facts About The Role

As the Neighbourhood Services Team Leader, you’ll line manage up to 8 Neighbourhood Officers who deliver a first-class housing management service to our customers. You’ll make sure all housing management decisions are in line with legislation, as well as our own policies & procedures, in trying to meet customers’ needs.

As part of your management responsibility, you’ll recruit, supervise, support, develop and motivate your team. This’ll help them to deliver a ‘right first time’ service, focusing on the customers’ experience. You’ll carry out regular one-to-one’s and employee performance reviews. Identifying areas of training or development needs and making sure that plans are put in place when needed.

You’ll work closely with various employees around the business to develop and roll out policies, processes and create better ways of working. You’ll build a good working relationship with key teams such as Tenancy Enforcement, Lettings and Income. This will help teams work collaboratively to support each other in the smooth and efficient running of the service. You’ll also be a key contact for external authorities, communicating with them to make sure they’re made aware of any customers who are in difficulty and may need a joint support approach.

Ideally you’ll have a relevant professional qualification to support your experience in a housing related management position. We’ll consider ‘qualified by experience’ as long as you’re willing to work towards a qualification. You’ll have good working knowledge of the social housing, including regulation and emerging government policy. You’ll also be knowledgeable in housing related practices and procedures.

This role requires access to a car available for business use. This role requires a basic DBS check.