Neighbourhood Officer

Neighbourhood Officer – Moray

At Grampian, we strive to place people at the centre of everything we do; improving work and the workplace for everyone. An exciting opportunity exists for someone with a passion, flair and innovation for housing management services.

We are looking for a friendly, values-driven, knowledgeable and enthusiastic Neighbourhood Officer to join the team, to support our colleagues and help us deliver outstanding housing management service to the Association’s tenants.

We are seeking a self-motivated and innovative person, with good attention to detail, who can work proactively with tenants, customers and partners to find creative solutions.

The ideal candidate should preferably have experience of working within a housing organisation or in a customer service environment. Experience of tenancy management is strongly desired as are good IT skills and a working knowledge of welfare state benefit system.

You will have excellent oral and written communication skills with the ability to provide accurate and concise information. We are looking for someone who is flexible, resilient and a supportive team player who is able to remain calm and to work effectively under pressure.

The ideal candidate will possess excellent interpersonal skills, be flexible and positive in their approach and have the ability to adapt to change. You will need to work on your own initiative and manage a demanding workload in a fast-paced environment.

In return you will be valued, supported and provided with an environment where you can foster ideas to develop the service and put the customer at the heart of what you do.

• A relevant CIH Level 3 in Housing or demonstration that you are willing to work towards this is required.
• A full driving licence and access to a car is essential for this post.
  
  

Grampian is already a great place to work, we hope you can help us to make it even better!

Location: Grampian Housing Association, Elgin Office.

Salary: £34,808 - £38,676 (max entry point is max entry point £36,355, depending on qualifications and experience)

Contract Type: Permanent

Benefits: Our benefits package is extensive, and we believe in rewarding colleagues for their positive contribution to our business. Our benefits package includes:

• Generous annual leave entitlement (including an additional wellbeing day)
• Private medical insurance and company pension
• Investment in learning and development
• Employee assistance programme (EAP)
• Housing Perks discount scheme
• Paid time off to Volunteer
• Flexi time & Hybrid working (role dependant)
  
  

This is a Hybrid flexible working post. We care about how you work rather than where you work. We recognise that people are at the heart of our business and that success is dependent on committed colleagues. We ensure we support and encourage a culture of opportunity and learning.

For further information and to apply please Apply via the apply now option.

Please note CV’s cannot be accepted.

There is a 6-month probationary period for all posts within the Group.

The Grampian Group acknowledges the importance of equality and diversity, and our responsibility to play a prominent and participative roll in encouraging and supporting difference. We are committed to working to ensure an inclusive environment enabling everyone to reach their full potential and removing discrimination. We promote and celebrate difference, our stakeholders and their needs are diverse, and that diversity is reflected in the communities Grampian serves Therefore, we welcome applications from all sectors of the community

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

Grampian Housing Association's main focus is on providing houses and flats for rent throughout Aberdeen, Aberdeenshire and Moray. We also offer options for home ownership including shared equity, shared ownership and Help to Buy.