National Training & Engagement Manager

Job Description

Join Princess Cruises one of Carnival Corporation’s iconic Cruise brands, as our Training and Engagement Manager - a pivotal role where you’ll lead the charge in educating and inspiring travel agents across the UK to champion our brand. Based in Southampton but with extensive travel across the UK, this is an exciting opportunity to shape national training strategy and drive engagement across multiple platforms.

As the face and voice of Princess Cruises to the UK travel trade, you’ll:

• Develop and deliver a national multi-channel learning strategy
• Create and maintain engaging training materials aligned with brand guidelines
• Deliver training via webinars, live streams, e-learning, and in-person sessions
• Collaborate with Sales Operations and other stakeholders to drive commercial performance, actively engaging with travel agents through social media, events, and familiarisation trips.
  
  

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK08, offered on a full-time permanent basis, we offer hybrid work but this role will include extensive travel.

Requirements: Your Expertise and Leadership

To thrive as a Training and Engagement Manager within the Princess team, we're looking for:

• Proven experience in the travel or tourism industry, ideally within a sales or training context
• Strong presentation and communication skills
• Experience with online learning platforms
• Proficiency in Microsoft Office, and content creation tools. (e.g., Canva, PowerPoint, Photoshop).
• Full UK Driving Licence and willingness to travel (25–50%).
  
  

About You: A Catalyst for Change

We believe that diversity enriches our team. We're interested in candidates who:

• A passion for training and engagement.
• The ability to build strong relationships with internal and external stakeholders.
• A proactive, adaptable, and resilient approach.
• Leadership qualities and a collaborative mindset.
  
  

Why Join Us?

Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Discounted retail and leisure via discounts portal
  
  

Ready to Lead?

If guiding a team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney.

#CUK

#PCL

#Job Functions: Training; Sales;

About Us

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.