National Service Centre Call Agent (Internal Applications Only)

Job Introduction

Job Introduction

• Please be aware, we are only accepting internal applications at this time*
  
  

Landmarc, a world leading provider of integrated support services to the military, are looking for a talented and motivated Customer Service Agent to join our team up on Salisbury Plain in Wiltshire. We are looking for a motivated person who has previous customer service experience and a strong working knowledge of administration to join the team

This varied and exciting role will involve by dealing with inbound and outbound calls to users of the Defence Training Estate, whilst upholding the best customer service at all times. The role offers excellent career progression into a forward thinking company.

The role offers the successful person huge flexibility, being able to do 3x12 hours shifts per week, with some of these being completed on a work from home basis. This allows a great degree of flexibility to pursue other interests.

Please note, this role will operate on a shift basis, to include nights and some lone working.

Shifts pattern: 3 x 12 hr shifts a week; 07:00 - 19:00 or 19:00 - 07:00

Hours of work: 37 per week

Contract: Permanent

Location: Westdown Camp, Tilshead, Salisbury, Wiltshire, SP3 4RS

Interviews to be held: Friday 8th August

• Please note that all interview-related correspondence will be sent via email. We recommend regularly checking your inbox, including your junk folder.
  
  

Main Responsibilities

• Providing a helpdesk service for the National Training Estate
• Creating work orders
• Answering and managing incoming calls
• Booking travel and accommodation
• Administration
  
  

The Ideal Candidate

• Computer literate
• A good level of numeracy and literacy
• Confident at communicating on the phone or by email
• To be able to communicate effectively at all levels
• Work under pressure in a fast paced environment
• Good administration skills
• Customer service experience
• Ability to travel to the office
• Live within commutable distance of the office
  
  

Join Landmarc and Enjoy a Competitive Salary Plus Outstanding Benefits!

Benefits

At Landmarc, we value our employees and go beyond just offering a competitive salary. We’re proud to provide a range of exceptional benefits designed to support your well-being, career growth, and work-life balance. Here are just some of the highlights:

Pension

• Join our company stakeholder pension scheme, with contributions of up to 8% of your salary from Landmarc.
  
  

Generous Holiday Entitlement

• Enjoy 25 days of annual leave, pro-rata, plus public holidays.
• Three extra discretionary days are added to your leave over the Christmas period.
• Your holiday allowance grows with your continued service.
• Want more time off? You can purchase up to 10 additional days each year for greater flexibility.
  
  

Other Amazing Benefits

• Edenred Savings Scheme: Unlock exclusive discounts and savings for you and your family.
• Annual Salary Review: Conducted in consultation with our recognised Trade Unions to ensure fairness.
• Life Assurance: Insured for three times your annual salary to provide peace of mind for your loved ones.
• Health Cash Plan: Access health benefits for you and your family (add up to four children under 24 to your policy).
• Professional Development: Reimbursement of professional fees and support for ongoing training.
• Family-Friendly Policies: Supporting you during life’s important moments.
• Sick Pay: Sick pay starts after just 6 months of service.
  
  

At Landmarc, we don’t just offer benefits – we invest in your future, your well-being, and your career. Join us today and take advantage of everything we have to offer!

About The Company

Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets.

By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003.

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