Motorcycle Service Technician

We’re not just another bike brand - we're an iconic, British motorcycle brand with over 120 years of history behind us. Our new state-of-the-art facilities in Solihull, West Midlands are home to a tight-knit, but ever-expanding team that's passionate about delivering exquisite riding experiences to our customers.

Under new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it!

At Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business.

So if you're passionate about motorcycles and looking to join a team that's shaping the future of this legendary brand, we'd love to hear from you!

The role

We are looking for a Motorcycle Service Technician to help support our service department with conducting services and many other duties on our motorcycles, ensuring all work is completed to the highest standards in accordance with manufacturer guidelines. The role requires a proactive approach to customer service, technical expertise, and maintaining an organised, safe, and clean workshop environment.

Duties/Responsibilities

• Perform routine service work on motorcycles brought into the workshop, following standard operating procedures.
• Remove, install, and replace motorcycle components as per the manufacturer’s instructions and specifications.
• Conduct thorough health checks on marketing and sales fleet motorcycles to identify and report any areas of concern.
• Prepare new motorcycles for sale or delivery, ensuring they meet all technical and safety standards.
• Carry out technical repairs according to documented processes, ensuring compliance with best practices.
• Record any identified faults on job cards and promptly communicate additional issues to the Workshop Lead that may affect timelines or scope of repairs.
• Accurately document work completed, including the recording of hours worked, parts, and materials used.
• Ensure that motorcycles meet safety standards before being released back to customers.
• Maintain cleanliness and protection of motorcycles during service and repair.
• Keep the workshop clean, organized, and safe at the end of each day.
  
  

Personal Specification

• Motorcycle Technician Certification: Fully qualified to City & Guilds, NVQ Level 3, or equivalent.
• A minimum of 5 years’ experience in motorcycle servicing and repairs.
• Proficient in spoken and written English, with the ability to explain technical information to customers clearly, courteously, and effectively.
• Strong desire to provide top-notch service to customers.
• Ability to work effectively in a collaborative team environment, while also being self-motivated and flexible.
• Must hold a current and clean motorcycle license.
  
  

Rewards of working for Norton:

We like to take care of our Nortoneers and we think we offer some pretty decent rewards. Here's what you'll get when you join the team:

Competitive salary package that recognises your skills and experience

A whopping 33 days of holiday (inc. Bank Hols) to relax and recharge

Generous pension scheme that sets you up for the future, with access to personalised advice.

Private Medical Insurance and a Cash Back Programme to keep you feeling your best

Life insurance (4x salary) because we've got your back no matter what

FREE fruit, got to have your five-a-day!

WeCare Employee Assistance Programme, which includes access to online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme

Experience the thrill of an entrepreneurial environment within a larger, well-funded company with ambitious long-term goals.

Elevate your career with our Ideas for Excellence scheme, where every brilliant idea is not just valued, but also rewarded!

A diverse and international team that brings together different perspectives, backgrounds, and experiences.

Join the fun with our twice-yearly employee events, payday socials, and loads of exciting activities in between!

Want to go green? You can enjoy free electric bicycle hire

Plus, no need to stress about finding a parking spot - we've got on-site free parking covered and FREE electric charge points.

We know how important it is to take care of our team, and we're committed to continually improving our reward offering in line with the business growth plan.

Join us and see for yourself!

PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS