Mortgage and Protection Administrator

Mortgage and Protection Administrator

Location: Birmingham (Hybrid)

Employment Type: Full-Time (with an early Friday finish!)

Salary: Competitive, based on experience

We are looking for a detail-oriented Mortgage & Protection Administrator to join our team. In this role, you will ensure all administration for mortgage and protection business is managed efficiently from start to completion, meeting service levels and regulatory requirements.

Why Join Radiant?

We believe people do their best work when they feel supported, valued, and part of a positive culture. At Radiant, you’ll benefit from:

• Work-life balance: Early finish every Friday at 2:15pm, plus flexible hybrid working
• Generous time off: 28 days holiday + bank holidays + your birthday off
• Financial security: 4x salary death-in-service cover, up to 5 years income protection, and 5% employer-matched pension contributions
• Health & wellbeing: MediCash benefits including 24/7 GP access, mental health support, and retail discounts
• Career development & progression: Access to the Radiant Academy for structured training.
• Team culture: Join a collaborative, approachable group of professionals who value both excellence and support

What You’ll Be Doing

Mortgage Application Processing

• Liaise with providers, lenders, and clients to progress cases.
• Coordinate with solicitors and conveyancers on exchange/completion dates.
• Manage review dates for existing clients.
• Ensure client files comply with FCA rules and regulations.

Client Database Management

• Maintain accurate client records and AML information.
• Upload signed disclosure documents and authority letters.
• Record existing mortgages and protection policies.
• Keep workflows and activity entries up to date.

Adviser/Client/Provider Support

• Obtain illustrations, application forms, and supporting documents.
• Prepare suitability reports for adviser review.

New Business Submission

• Submit life/general business applications to providers.
• Track progress and update advisers accordingly.

What We’re Looking For

• Strong organisational and administrative skills.
• Excellent communication and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Knowledge of FCA regulations and Consumer Duty principles is desirable.

Apply Now!

If you’re ready to take the next step in your career, developing your skills and progressing toward senior roles - we’d love to hear from you.

Please note: All applicants must be willing to undergo background screening, including police and bankruptcy checks.