Mortgage Administrator

Company Overview

The Mortgage Mogul is a mortgage broker based in Wolverhampton, offering expert advice on mortgages, to clients across the UK. We’re committed to providing exceptional customer service and expert mortgage advice. With a proven track record of providing top quality service and over 10 year industry experience, we’re dedicated to helping our clients find the perfect mortgage solution. The Mortgage Mogul are looking for an Experienced Mortgage Administrator to join their team. The role is office based but hybrid options can be considered.

Job Description

• Submission of mortgage applications to the lender
• Managing cases and pipeline from pre-submission to post completion.
• Progressing cases with lenders, solicitors and providers to ensure applications are processed in a timely manner.
• Obtaining outstanding / required documents from clients and supplying them to lenders, providers, and solicitors.
• Progress reporting to advisers for existing pipeline and providing a list of upcoming reviews.
• Contacting clients by phone and email to provide updates and make them aware of upcoming reviews.
• Ensuring client documents are stored and filed correctly.
• Using our ‘Toolbox’ CRM system to type up fact finds, recommendation letters, and creation of policy records.
• Policy reconciliation for commission runs.
• Maintaining good relationships with our existing and new clients
• Protection administration, completing client fact find, adding compliance to toolbox, tracking case notes, reconcile policies.
  
  
  

Salary And Benefits

Basic Salary - £23,000-28,000 depending on experience

We offer a supportive, friendly environment where we encourage our staff to learn the business inside out and we give full training on our products and systems. As well as this, all staff are entitled to

• 28 days holiday (incorporates bank holidays)
• Closure for Christmas (as additional days, not required to be taken out of your annual leave allowance)
• Pension scheme
• Flexible working hours
• Annual discretionary bonus
• Automatic day off for your birthday
• Various social events throughout the year!
• Company issued Laptop provided.
• City Centre office location - a short walk from Wolverhampton Train Station
• Subsidised on-site parking available.
  
  
  

Ideal Candidate

• Previous experience in administration is essential with a good knowledge of Financial Services.
• Ideal candidates will possess a strong understanding of mortgage and protection products, the application process, and relevant regulations.
• Excellent communication and customer service skills
• High attention to detail and organizational skills
• Ability to manage multiple tasks and meet deadlines
• Proficient in Microsoft Office, particularly Excel and Word and mortgage industry software
• Ability to work effectively both independently and as part of a team
  
  
  

Role Location

Wolverhampton City Centre (WV14XB )